Davao Delta

2 days ago

Davao City P, Philippines VXI Global Solutions Full time ₱250,000 - ₱500,000 per year

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

  • Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
  • Answer calls in a timely manner with friendly demeanor and willingness to assist
  • Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
  • Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
  • Make necessary outbound follow ups when needed to support final resolution and satisfaction
  • Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
  • Responsible for ensuring that primary metrices are met

Education & Experience:

  • No work experience required
  • Contact center, Healthcare, Insurance, any work experience background preferred
  • Must be a High School Graduate
  • Must be at least 18 years of age
  • Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

  • Communication Skills
  • Customer Service Skills
  • Active Listening Skills
  • Critical Thinking, Analytical or Problem-Solving Skills
  • Proactive, Solutions-Oriented Mindset
  • Highly Motivated
  • Personal Effectiveness
  • Empathy; De-escalation skills
  • Integrity
  • Stress Tolerance
  • Able to maintain professional demeanor
  • Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Original Title: Davao Delta - Customer Experience Advisors - October 2025

Req Id: R25_04955

Posted At: Wed Oct :00:00 GMT+0000 (Coordinated Universal Time)

Customer Service

Full Time

Davao City, Philippines, 8000

  • Davao Delta

    4 days ago

    Davao City, Davao, Philippines VXI Global Solutions Full time ₱200,000 - ₱500,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Essential Duties & Responsibilities: Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help,...

  • Customer Service Support Agents

    4 days ago

    Davao City, Philippines Talent Outsourcing Channel Solutions Full time

    APPLY NOW! WE URGENTLY NEED 45 Customer Service Support Agents to join our DAVAO Site. We are looking for 45 customer service agents to join our Davao team. The role involves providing excellent customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction. The role requires 70% non-voice and 30% voice ability to...

  • Customer Service Support Agents

    2 weeks ago

    Davao City, Philippines Talent Outsourcing Channel Solutions Full time

    APPLY NOW! WE URGENTLY NEED 45 Customer Service Support Agents to join our DAVAO Site. We are looking for 45 customer service agents to join our Davao team. The role involves providing excellent customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction. The role requires 70% non-voice and 30% voice ability to...

  • Senior Recruitment Specialist

    4 weeks ago

    Davao City, Davao, Philippines VA Platinum Full time

    We're on the hunt for aRecruiter Specialistwho's ready to roll up their sleeves and make great things happen. You'll be part of a collaborative team that works together to hit weekly and monthly recruitment targets. Your mission? To find top talent for the amazing Clients we support. You'll be reporting directly to the Recruitment Lead.Ideal Candidate (Must...

  • Senior Recruitment Specialist

    2 weeks ago

    Davao City, Philippines VA Platinum Full time

    We’re on the hunt for aRecruiter Specialist who’s ready to roll up their sleeves and make great things happen. You’ll be part of a collaborative team that works together to hit weekly and monthly recruitment targets. Your mission? To find top talent for the amazing Clients we support. You’ll be reporting directly to the Recruitment Lead. Ideal...

  • Financial Controller

    3 weeks ago

    Cebu City, Central Visayas, Philippines VA Platinum Full time

    On-site (either IT Park Cebu / Robinsons Cybergate Delta Davao)The Financial Controlleris primarily responsible for planning, designing, and coordinating the implementation of sound accounting and financial management and control systems and procedures for all operational areas and facilitating the maintenance of accurate and up-to-date financial and...

  • Financial Controller

    2 weeks ago

    Cebu City, Philippines VA Platinum Full time

    On-site (either IT Park Cebu / Robinsons Cybergate Delta Davao) The Financial Controller is primarily responsible for planning, designing, and coordinating the implementation of sound accounting and financial management and control systems and procedures for all operational areas and facilitating the maintenance of accurate and up-to-date financial and...

  • Project Manager

    4 days ago

    Davao City, Davao, Philippines Delta DNC Inc. Full time ₱360,000 - ₱720,000 per year

    Responsibilities:Develop project plans, schedules and budgets.Define project scope, goals and deliverables in collaboration with stakeholders.Ensure compliance with all regulatory, safety and legal requirements.Supervise and coordinate contractors, subcontractors and suppliers.Monitor construction progress and resolve delays or issues.Ensure quality control...

  • Success Manager

    1 week ago

    Davao City, Philippines VA Platinum Full time

    On-site (either IT Park Cebu / Robinsons Cybergate Delta Davao) As a Success Manager (Operations Manager) at VA Platinum, you will play a pivotal role in client management and ensuring the seamless operation of our client-facing services. You will lead a team of Virtual Assistants (VAs), ensuring they meet client expectations and company standards. Your...

  • General Admin VA

    4 days ago

    Davao City, Davao, Philippines VA PLATINUM PTY LTD INC. Full time ₱900,000 - ₱1,200,000 per year

    Do you thrive in fast-paced, customer-focused environments?Are you great at turning challenges into smooth solutions?Ready to make every customer interaction count?About the RoleAs a General Admin VA (Claims Coordinator), you'll support drivers who are 'not at fault' in accidents, helping them access premium services such as accident replacement vehicles,...