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CSR-non-voice
3 hours ago
About the role
AUXILIA INC' is seeking a motivated and customer-focused CSR-non-voice to join our team in Quezon City, Metro Manila. As a CSR-non-voice, you will be responsible for providing excellent customer service and support to our clients through non-voice communication channels such as email, chat, and social media. This is a full-time position with competitive benefits and opportunities for career growth.
What you'll be doing
- Respond to customer inquiries and provide solutions in a timely and professional manner
- Assist customers with product information, order processing, and troubleshooting
- Collaborate with cross-functional teams to ensure customer satisfaction
- Maintain accurate records and documentation of customer interactions
- Identify and escalate complex issues to the appropriate teams
- Contribute to the continuous improvement of our customer service processes
What we're looking for
- Strong written communication skills and the ability to effectively convey information
- Excellent problem-solving and critical thinking skills
- Customer-centric mindset with a passion for delivering exceptional service
- Proficient in using customer service software and communication channels
- Knowledge of the retail and consumer products industry is preferred
- Minimum 1 year of experience in a customer service or similar role
What we offer
At AUXILIA INC', we believe in creating a positive and supportive work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Our company culture values collaboration, innovation, and a healthy work-life balance.
About us
AUXILIA INC' is a leading provider of innovative retail and consumer solutions. With a strong presence in the Quezon City area, we are committed to delivering exceptional products and services to our customers. Our team of dedicated professionals are driven by a shared mission to exceed customer expectations and drive business growth.
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