marketing supervisor
2 weeks ago
Job Description
Posted on
9 January 2026
Lead and coach frontline marketing staff delivering guest-centric service at the membership desk, on the gaming floor, and during promotions, events, and VIP hosting. Own shift execution, service standards, compliance, controls, and post-activity reporting.
Qualifications/Requirements
• 3–5+ years in hospitality/retail/casino frontline operations; 1–2+ years team lead/supervisor experience preferred.
• Senior High School graduate; college level/graduate in Hospitality, Tourism, Business, Marketing, or related field preferred.
• Well-groomed, polished, and professional appearance with strong personal charisma and a warm, confident on-floor presence with no visible tattoos.
• Strong customer-service and floor leadership; skilled in de-escalation and VIP handling.
• Working knowledge of promo mechanics, event logistics, basic KYC/data-privacy, cash/comp controls, and loyalty systems.
• Tools: CRM/POS basics, MS Excel/Google Sheets, incident reporting; radio comms and e-draw utilities.
Work location
MANDAUE CITY, CEBU
Remarks
• 5–6 days/week on shifting schedules, including evenings, weekends, and holidays during campaigns and peak periods.
• Floor-based role with extensive standing and walking; occasional lifting or movement of small signage, promo items, or event materials.
• Work mainly in gaming and public areas under casino security and access rules; must follow uniform and grooming standards at all times.
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