Specialist, Billing

1 day ago

Taguig, National Capital Region, Philippines AECOM Singapore Pte Ltd Full time $40,000 - $80,000 per year
Job Description

This role will be responsible for performing the end-to-end processes of billing which includes but not limited to invoice creation & credit note cancellation servicing at least one or more region.

  • Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
  • Assigned invoices may range from moderately complex to complex transactions.
  • Update client billing information and instructions and billing rates.
  • Gather and review backup documentations for billing purposes.
  • Perform revenue recalculation steps in Oracle.
  • Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
  • Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
  • Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
  • Participate in governance meetings with Operations Team and/or clients.
  • Perform varied simple periodic and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.
  • Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
  • May support Team Lead in data gathering and report generation.
  • Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
  • Perform transition-related activities such as process training & desktop procedures creation.
  • Support selected simple process improvement initiatives to streamline processes.

Qualifications

Minimum Requirements:

  • Bachelor's degree in Finance & Accounting or any Business-related course.
  • 3-4 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
  • Excellent communications skills in both written and spoken English.
  • Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
  • Advance knowledge and understanding of accounting standards and procedures and internal controls.
  • Experience working with ERP, e.i., Oracle Systems or SAP is preferred.
  • Previous experience in process migration/transition is preferred.
  • Experience working in Shared Services or BPO is preferred.

Attributes:

  • Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
  • Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
  • Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
  • Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
  • Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)

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