Customer Service + Technical support

1 day ago

Cebu City Philippines Op360 Full time ₱1,500,000 - ₱3,000,000 per year

OP360/TLC is currently hiring a Full -Time Tier 2 Customer Service Representative to join our growing team. We are looking for someone who is well -organized, pays great attention to detail, and is data -driven. The ideal candidate will have strong communication skills and be able to multitask while adapting quickly to changes. As a Level 2 Customer Service Representative, you will be responsible for answering inbound calls and responding to email tickets to ensure that our customers are well taken care of. Responsibilities include: • Handle Inbound volumes and Email tickets efficiently and professionally. • Handle Service calls – Troubleshooting of units and Technician calls. • Ensure timeliness in responding to all tickets with no misses. • Accuracy in handling tickets to no misses. • Review previous correspondences in the ticket (if any), gather relevant customer information, verify key aspects, and determine a resolution. • Make well -balanced decisions and be personally driven to be an effective advocate of our brands. • Meet and exceed daily performance metrics related to key performance indicators. • Recognizes both basic and advanced problems, conducts research, provides resolution, and follows up with customers as needed, escalating more complex cases. • Provide expert customer support, including professional, courteous, and timely communication at all levels of interaction. Requirements and Qualification • With atleast 2 years and above experience in Technical Support background (specific to appliances and units) • With atleast 5 years of experience in Customer Service Support • A confident communicator with outstanding written and verbal skills, strong customer service, and conflict resolution skills (at least B2 -C1). • Strong attention to detail and time management. • Ability to handle customer queries through tickets, live chat, and voice support. • Able to clearly explain complex information and technical terms in a simplified manner. • Patient, helpful, friendly, and pleasant demeanor/personality. Able to teach and share knowledge effectively. • Flexibility to take on multiple tasks, problem -solving/critical thinking skills. • Some degree of further education/college. • Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy. • Able to work onsite. • Can start ASAP.

  • Customer Service Associate

    2 weeks ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    ApplyDescriptionAre you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesWe're Looking For Individuals WithProven experience in customer service, preferably in a BPO...

  • Customer Support Advocate

    2 weeks ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Support Advocate to join our team in the PhilippinesWhat You'll DoDevelop expertise in our platform and become a subject matter expert for our customers, keeping on top of...

  • Customer Service Associate

    1 day ago

    Philippines Peak Support Full time

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesKey Responsibilities:User Support & Access ManagementProvide first-level support for account access, password resets,...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time ₱24,000 - ₱32,000 per year

    Urgently Hiring With or Without Experience for our International Voice AccountLocation: Skyrise, Cebu CitySalary: Earn as much as P24,000 + P5,000 sign-on bonus*As a Customer Service Representative, you will be our friendly voice, engaging with customers to provide top-notch support and assistance. From answering inquiries to resolving complaints, you'll...

  • Customer Service Representative

    1 day ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

    Customer Service Representative – US HealthcareLocation: Ebloc 3 Building, Padriga St., Asiatown IT Park, Apas, Cebu CitySchedule: Shifting Schedule (Aligned with US Business Hours)Employment Type: Full-Time | Paid TrainingBuild Your Career in the US Healthcare IndustryLooking to make a real difference with your career? Join us as a Customer Service...

  • Customer Service Associate

    1 day ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time ₱800,000 - ₱1,200,000 per year

    Customer Service Representative – US HealthcareLocation: Ebloc 3 Building, Padriga St., Asiatown IT Park, Apas, Cebu CitySchedule: Shifting Schedule (Aligned with US Business Hours)Employment Type: Full-Time | Paid TrainingBuild Your Career in the US Healthcare IndustryLooking to make a real difference with your career? Join us as a Customer Service...

  • Executives-Voice-Customer Service

    7 days ago

    Philippines EXL Service Full time ₱150,000 - ₱250,000 per year

    Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...

  • Customer Service Representative

    1 day ago

    Makati Ave, Makati, Metro Manila, Philippines KW Business Support Service Full time ₱144,000 - ₱240,000 per year

    Urgently hiring for CUSTOMER SERVICE REPRESENTATIVE INTERNATIONAL ACCOUNT (INBOUND)Open for College graduate (No Experience) College Undergraduate, College Level and Associate Graduate (with atleast 3 months minimum BPO Experience) Amendable to Work Onsite (Makati or Pasig)Virtual Interview for initial interview

  • Sales Technical Support

    3 weeks ago

    , Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full time

    Responsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...

  • Technical Support

    4 weeks ago

    Cebu City, Philippines CodeLikeUs Technologies, Inc. Full time

    Role Description This is a full-time on-site role for a Technical Support Specialist at CodeLikeUs Technologies, Inc. located in Cebu. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, resolving technical issues, and troubleshooting hardware problems. They will also collaborate with...