Senior Network Engineer

Line of Business: Servicesa.b.c.d.Position DescriptionSenior Network EngineerServices - Managed ServicesVision & Core ValuesKey Responsibilities• Resolve customer incidents, problems and change requests to required service level targets• Apply technical knowledge to effectively analyse and resolve problems• Manage time in a manner to ensure all tasks are completed within specified time frames• Liaise with customers to perform incident analysis and problem resolution management, to required service targets,defining and recommending solutions where no precedent solution is available.• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers andother team members are relevant, clear, complete and logical• Accurately and consistently perform general administration and management of job logging functions.• Assess and evaluate risk and understand the implications of new technologies.• Perform scheduled maintenance and upgrades• Liaise with peers and customers to determine appropriate technology solutions• Produce, manage and adhere to documentation e.g. naming standards, site schematics, change control documents• Manage time in a manner to ensure all tasks are completed within specified time framesOperate within ITIL servicemanagement processes including incident, problem and change management• Uphold and adhere to Data#3's core values, guidelines, policies and procedures• Take on any additional duties as requested by your manager in line with Business Unit objectives• Represent Data#3 in a professional manner and provide excellent customer service to our internal and externalcustomers.Additional ResponsibilitiesUphold and adhere to Data#3's core values, guidelines, policies and proceduresRepresent Data#3 in a professional manner and provide excellent customer service to our internal and externalcustomers.You are required to perform your duties safely without risk to your own health and safety or the health and safety ofothersYou are required to be flexible to work in additional roles or capacities or take on additional or varied duties, as maybe assigned to you, that you are skilled and capable of performing. Data#3 may alter your position, positiondescription, position title, location and responsibilities in accordance with changing business needs and priorities.As part of your position, in addition to (c) above, you:• may be required to perform your duties off -site, including at customer, vendor/partner and supplier sites, which require,as a condition of entry, you to hold a National Police Certificate;• may be responsible for accessing internal and third party computer systems containing highly sensitive confidentialcorporate and personal information;Senior Network EngineerManaged ServicesAward: Professional Employees AwardPosition -2721ConfidentialCopyright 2024 Data#3 Limited. All rights reservedPage 2 of 2• may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform yourduties with a high level of honesty and integrity.Accordingly, the satisfactory completion of a National Police Certificate is an inherent requirement of your position.Key Experience, Skills & AbilitiesExperience• Minimum years' experience in an IT environment• Proven experience in a senior network support role• Demonstrated experience in dealing with customers at all organisational levelsSkills• Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders• Effective negotiation and problem resolution skills to achieve win/win situation• Demonstrated skills in developing high -level relationships with clients, vendors, and industry leaders.Ability• Ability to apply technology to contribute to the overall goals of the organisation• Integrity in dealing with personnel, customer and supplier issues• Demonstrated work history of ethical business practice• Self -motivated and outcome orientatedKey Qualifications, Certifications & TrainingCertifications• Relevant Industry Experience and / or Certifications in Cisco Routing and Switching – VLAN/VPN• Cisco Wireless & NAC• Network Management Tools• ITIL – Service Management Tools