Business Operations Head

OVERVIEW:

The Business Operations Head is responsible for overseeing and optimizing the end-to-end operational performance of the company's real estate projects. This role ensures operational excellence across project delivery, sales support, customer experience, property turnover, and post-sales coordination while aligning business operations with strategic and financial objectives. The position plays a critical leadership role in scaling operations, improving efficiency, and supporting sustainable growth in the Philippine residential real estate market.

KEY RESPONSIBILITIES:

Strategic & Operational Leadership

• Translate corporate strategy into executable operational plans for residential projects.
• Lead cross-functional coordination among project development, construction, sales, marketing, finance, and customer service teams.
• Establish and monitor operational KPIs to ensure timely project completion, quality standards, and cost efficiency.
• Drive process standardization and continuous improvement across all operational functions.

Project & Development Operations

• Oversee operational readiness of residential projects from pre-selling to completion and turnover.
• Ensure alignment between project timelines, construction milestones, and sales targets.
• Coordinate with technical, construction, and project management teams to address operational risks and delays.
• Ensure compliance with local regulations, permits, and government requirements (e.g., HLURB/DHSUD, LGUs).

Sales, Turnover & Customer Experience

• Support sales operations through efficient documentation, reservation, and contract-to-sell processes.
• Oversee unit turnover, title transfer, and post-sales coordination to ensure a positive customer experience.
• Improve buyer journey processes from reservation to turnover and after-sales service.
• Handle escalation of operational and customer-related issues.

Financial & Cost Management

• Work closely with Finance to manage operational budgets, cost controls, and profitability of projects.
• Identify cost-saving opportunities without compromising quality or customer satisfaction.
• Support revenue realization by improving operational efficiency in collections, documentation, and turnover.

People & Performance Management

• Lead and develop operations, admin, and support teams.
• Set clear goals, performance metrics, and accountability structures.
• Build a high-performance, service-oriented operations culture.

Qualifications

Education

• Bachelor's degree in Business Administration, Management, Engineering, Real Estate Management, or related field
• MBA or Master's degree is an advantage

Experience

• Minimum of
  10–15 years
  of progressive experience in real estate, property development, or construction operations
• At least
  5 years in a senior leadership role
  overseeing multi-functional operations
• Strong background in
  Philippine residential real estate projects
  , including pre-selling, development, and turnover
• This role will be based in
  Bacolod
  and may require to travel from time to time including but not limited to the VisMin region as well as in Makati - Head Office.

Skills & Competencies

• Strong operational and strategic planning skills
• Deep understanding of the Philippine real estate development lifecycle
• Excellent leadership, stakeholder management, and decision-making abilities
• Financial acumen and experience managing budgets and operational costs
• Process-driven mindset with strong problem-solving skills