Workflow Automations Lead
2 weeks ago
ROLES AND RESPONSIBILITIES
- Design and Implement Automation Solutions: Partner with CX and operations teams to analyze current handling workflows, identify bottlenecks, and redesign processes for speed and efficiency.Develop automated workflows that improve inquiry triage, routing, and resolution using tools such as RPA, workflow engines, and CRM platform
- Enable Seamless Inquiry Resolution: Integrate front-line customer support tools with back-office systems to enable straight-through processing and reduce the need for manual intervention.
- Rapid Problem Solving: Design and deploy interim workflow solutions or automations to resolve system or process issues quickly, minimizing customer impact and service disruption.
- Education: Bachelor's Degree from an accredited college or university
- Hands-on experience with customer support and automation platforms
- Familiarity with self-service tools such as chatbots, virtual assistants, or dynamic FAQs.
- Understanding of databases, APIs, integrations, and system interoperability.
- Exposure to Agile, Scrum, or Design Thinking methodologies.
- Strong problem-solving skills with a creative, customer-first mindset.
- Excellent communication and collaboration abilities.
- Self-directed and organized, with the ability to manage multiple priorities in a fast-paced environment.
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
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