BPO - Team Lead

3 hours ago

San Pedro, Calabarzon, Philippines Yngen Datacom Corp. Full time ₱600,000 - ₱800,000 per year

Be the Leader Who Inspires Excellence. Drive Team Success.

As a 
Team Lead for the Travel Account
 at 
Yngen Datacom Corp.
, you'll guide a talented team to deliver world-class customer service and operational efficiency. You'll motivate, mentor, and empower your people to achieve goals, exceed expectations, and embody Yngen's commitment to excellence every single day.

Position Overview:

The 
Team Lead (Travel Account)
 will play a critical role in ensuring operational excellence within a fast-paced customer service environment. This position is responsible for guiding and supporting a team to meet performance targets, maintain service quality, and uphold Yngen's commitment to excellence. The ideal candidate will be a proactive leader who can balance people management with operational execution.

Responsibilities:

  1. Oversee daily team operations, including attendance monitoring and performance tracking.
  2. Conduct regular coaching sessions and provide actionable feedback to team members.
  3. Ensure compliance with company policies, service-level agreements, and client standards.
  4. Collaborate with management to optimize workflows and enhance service delivery.
  5. Address escalations effectively to maintain client and customer satisfaction.
  6. Prepare accurate reports and performance summaries for review.
  7. Cultivate a positive team culture that promotes accountability, engagement, and excellence.

Qualifications:

  1. At least college level education
  2. Strong background in 
    Customer Service
  3. Previous experience in a 
    Team Lead or Supervisory
     role is an advantage
  4. Excellent communication, coaching, and interpersonal skills
  5. Strong analytical and organizational abilities
  6. Ability to manage team dynamics and drive performance in a results-oriented environment

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