Customer Support Representative

22 hours ago

Angeles City Pampanga Philippines Brainbox Full time

About Brainbox

Brainbox is different from every other BPO.  It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that.  The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day.  We develop our people, and the Philippines management team is all Filipinos.  Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

In this role, you will support customers by responding to enquiries accurately and in a timely manner across multiple channels, while learning our systems, processes and the education industry.

Qualifications

  • Bachelor's degree or equivalent qualification
  • Fresh graduates are encouraged to apply
  • Previous customer service experience (including internships, OJT or part-time roles) is an advantage 
  • Interest in the education or RTO industry is a plus

Attributes

  • Willingness to learn and grow in a fast-paced environment
  • Process-driven and detail-oriented
  • Strong written and verbal English communication skills
  • Positive attitude and ability to take direction and feedback well
  • Organised, reliable and professional
  • Team-focused with a customer-first mindset

Duties and Responsibilities

  • Answer customer enquiries via phone, email or chat in a polite and professional manner
  • Provide basic information about products or services using provided guides and training
  • Record customer details and update information in company systems
  • Document customer interactions clearly and accurately
  • Complete follow-ups as instructed
  • Participate in training and team meetings
  • Support the team with general administrative tasks
  • Perform other duties as assigned

Perks

  • Attractive and competitive salary
  • Tenure-based and Performance-based incentives
  • Paid time off
  • Unlimited cash incentives for hired referrals
  • Engagement and Recognition programs
  • HMO on day 1
  • Work-life balance with a 37.5h week and free weekends
  • International career growth and clients
  • Opportunities to travel abroad
  • Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
  • Fun and inclusive working environment and great working culture
  • Dedicated local support with local Management, HR, onboarding, payroll, and ICT
  • Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests that might be done onsite.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

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