Senior Executive-Workforce Management-WFM

14 hours ago

Philippines EXL Full time
Description
  • You can expect to learn many aspects of Workforce Management that our clients engage in. 
  • You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. On top of key core skills related to data analysis, and automation, and data visualization.
  • We provide guidance/coaching through our mentoring program where we make sure everyone is highly-skilled to perform their responsibilities excellently.
Responsibilities
  • Manage real-time queues in both contact center, back office, chat, or blended client areas.
  • Experience in scheduling is a must, must have at least 3 years experience.
  • Collaborates with other departments to ensure accuracy of forecasts.
Qualifications
  • Highly proficient in Microsoft Excel with the ability to clean, analyze, and format data, as well as create customized reports. 
  • Possesses a solid working knowledge of the MS Power Platform and excels in creating dashboards using data storytelling techniques.
  • Understands WFM lifecycle - woth cofus on schedules and real-time management.

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