Incident Manager

4 days ago

Taguig, National Capital Region, Philippines HCLTech Full time ₱1,200,000 - ₱2,400,000 per year

Role:

Incident Manager – Data Analytics Focus

Work Set-Up:

100% onsite set-up in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule

About the Role

We are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role requires a proactive leader who can manage high-priority incidents, perform data-driven root cause analyses, and deliver insights to improve operational performance and service quality.

The ideal candidate combines ITIL-based incident management expertise with advanced analytical and visualization skills to enhance decision-making and prevent future disruptions.

⸻

Key Responsibilities


• Lead and coordinate the end-to-end incident management process, ensuring timely resolution of critical and major incidents.


• Serve as the primary point of escalation for high-impact incidents, ensuring communication and alignment across stakeholders.


• Perform trend analysis and data-driven investigations to identify recurring incidents, root causes, and opportunities for service improvement.


• Develop and maintain incident dashboards and reports using tools such as Power BI, Tableau, or equivalent.


• Collaborate with Problem Management, Change Management, and Technical Teams to ensure effective resolution and prevention strategies.


• Drive post-incident reviews (PIRs) and produce comprehensive incident reports with actionable insights.


• Establish and monitor incident KPIs and SLAs, leveraging analytics to measure efficiency and drive continuous improvement.


• Use predictive analytics to anticipate incident risks and implement proactive measures.


• Partner with IT Service Delivery and Operations teams to enhance process maturity and resilience through data insights.


• Support the automation of reporting, escalation, and root-cause identification processes using analytical tools and scripting (e.g., Python, SQL, Power Automate).

⸻

Qualifications


• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's degree preferred).


• 5+ years of experience in IT Incident Management or Service Operations, preferably within large-scale or enterprise environments.


• Proven experience in data analytics, data visualization, and reporting (Power BI, Tableau, Excel, SQL, or Python).


• Strong understanding of ITIL framework (ITIL v4 certification preferred).


• Demonstrated experience in handling major incidents and coordinating across multiple technical teams under pressure.


• Exceptional analytical, communication, and problem-solving skills.


• Ability to present complex data and insights to technical and non-technical stakeholders effectively.


• Experience with ServiceNow, BMC Remedy, or other ITSM tools is highly desirable.

⸻

Why Join Us


• Opportunity to drive meaningful impact through data-driven decision-making in IT operations.


• Collaborative, innovative, and growth-focused work culture.


• Exposure to modern technologies and enterprise-scale incident management frameworks. Job


• Highly competitive and flexible package salary


• HMO Benefits since Day 1 (including up to 3 dependents)

  • Business Incident Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Nasdaq Full time ₱1,200,000 - ₱2,400,000 per year

    Why NasdaqWhen you work at Nasdaq, you are working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and...

  • Incidents & Escalations Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Zendesk Full time ₱900,000 - ₱1,200,000 per year

    Who we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...

  • Incident Response Analyst

    2 days ago

    Taguig, National Capital Region, Philippines HCM Nexus Full time ₱1,200,000 - ₱3,600,000 per year

    Position: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: BGC, TaguigSchedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote: Must be amenable to render overtime, work on weekends and Philippine holidays...

  • Incident Response Analyst

    2 days ago

    Taguig, National Capital Region, Philippines HCM Nexus Consulting Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: [Insert company / confidential if needed]Schedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote:Must be amenable to render overtime, work on...

  • Incident Response Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Monroe Consulting Group Full time ₱1,200,000 - ₱2,400,000 per year

    Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a prominent global law firm known for its extensive reach and expertise in various legal areas.The position is based inBGC, Taguig City, Philippineswith a shifting schedule (8-10 times RTO per month. Must be amenable to render overtime, work on weekends and/or PH holidays if...

  • Security Incident Response Analyst

    2 days ago

    Taguig, National Capital Region, Philippines PositiveLinks Asia Full time ₱900,000 - ₱1,200,000 per year

    SummarySupport the global Information Security Team by detecting, analyzing, and responding to security incidents. Help protect the firm's systems and data based on business needs and compliance requirements.Key ResponsibilitiesHandle Tier 2 security incidents and resolve tickets within SLAAnalyze alerts and data to assess potential threatsRecommend...

  • Senior Cyber Security Incident Responder

    7 days ago

    Taguig, National Capital Region, Philippines Procter & Gamble Full time ₱2,000,000 - ₱2,500,000 per year

    Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G. Our mission is clear - we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide. Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing,...

  • Senior Cyber Security Incident Responder

    7 days ago

    Taguig, National Capital Region, Philippines Procter & Gamble Full time ₱1,200,000 - ₱2,400,000 per year

    Job LocationMANILA NET PARK OFFICEJob DescriptionInformation Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G. Our mission is clear -- we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide. Our IT professionals are diverse business leaders who...

  • SOC Manager

    1 week ago

    Taguig, National Capital Region, Philippines Ascendion Full time ₱2,000,000 - ₱2,500,000 per year

    Work Setup:Full RTO in TaguigShifting work schedule - most of the time in nightshiftFixed weekends offQualifications:At least 8 years in cybersecurity, with at least 3 years in SOC leadership or equivalent.Proven experience managing large-scale SOC teams and complex security environments.Hands-on experience with SIEM, SOAR, threat intelligence platforms,...

  • Business Resiliency/Crisis Manager

    1 week ago

    Taguig, National Capital Region, Philippines Asurion Full time ₱1,500,000 - ₱2,500,000 per year

    The Crisis Manager is responsible for developing, implementing, and leading crisis response strategies across the Asurion APAC and Japan regions. This role ensures the region and organization is prepared for and can effectively respond to international emergencies, including geopolitical conflicts, natural disasters, pandemics, cyber incidents, and supply...