Incident Manager

Role:Incident Manager – Data Analytics FocusWork Set-Up:100% onsite set-up in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout the RoleWe are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role...

Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

Job Summary:The Incident Manager is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive...

We're Hiring: Major Incident Manager We are looking for a skilled and proactive Major Incident Manager to lead our incident management processes and ensure swift resolution of critical incidents. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record in managing high-pressure situations...

Job Qualifications:Must have at least 2 years of work experience as Incident Management Analyst for ATM Operations.Experience in handling tickets or incidentsMust have a good understanding on ATM fault, dispatch, onlining and deployment is a big plus.Amenable to work in Bonifacio Global City and currently located in Metro Manila.Open to work with shifting...

Who we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...

Position: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: BGC, TaguigSchedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote: Must be amenable to render overtime, work on weekends and Philippine holidays...

Position: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: [Insert company / confidential if needed]Schedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote:Must be amenable to render overtime, work on...

Responsible for:    The main functions of the Incident Response Controller are as follows: Observing Quality Management and Technical and Professional Services procedures that govern the management and administration of Client CAREs in the corporate HEAT system, and the recording and categorisation of preventative actions in the problem management...

DescriptionResponsible for:   The main functions of the Incident Response Controller are as follows:Observing Quality Management and Technical and Professional Services procedures that govern the management and administration of Client CAREs in the corporate HEAT system, and the recording and categorisation of preventative actions in the problem management...