Major Incident Manager

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Role:Incident Manager – Data Analytics FocusWork Set-Up:100% onsite set-up in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout the RoleWe are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role...

Job Summary:The Incident Manager is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive...

Incident ManagerDesired Competencies8+ years of Experience in Supporting & Leading Infrastructure projects in banking domainAbility to connect various incidents happening in the environment and invoke Major Incident Management team if required.Good Verbal & Written communication skills.Thorough understanding of Infrastructure terminologiesAbility to work in...

Job Qualifications:Must have at least 2 years of work experience as Incident Management Analyst for ATM Operations.Experience in handling tickets or incidentsMust have a good understanding on ATM fault, dispatch, onlining and deployment is a big plus.Amenable to work in Bonifacio Global City and currently located in Metro Manila.Open to work with shifting...

Who we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...

Position: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: BGC, TaguigSchedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote: Must be amenable to render overtime, work on weekends and Philippine holidays...

Position: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: [Insert company / confidential if needed]Schedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote:Must be amenable to render overtime, work on...

DescriptionResponsible for:   The main functions of the Incident Response Controller are as follows:Observing Quality Management and Technical and Professional Services procedures that govern the management and administration of Client CAREs in the corporate HEAT system, and the recording and categorisation of preventative actions in the problem management...

Responsible for:    The main functions of the Incident Response Controller are as follows: Observing Quality Management and Technical and Professional Services procedures that govern the management and administration of Client CAREs in the corporate HEAT system, and the recording and categorisation of preventative actions in the problem management...