Retail Store Manager

2 days ago

San Fernando, Ilocos, Philippines SM Investments Corporation Full time

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

  1. Sales Achievement Plan

· Execute directions and sales strategies to achieve or improve on sales targets.

· Propose innovative ideas to increase market share.

· Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.

  1. Customer Engagement

· Ensure high levels of customers' satisfaction through excellent service.

· Handle customer complaints, with the end in view of promoting customer goodwill.

· Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

  1. Store Administration

· Ensure standard operating procedures and compliance to Company policies are strictly implemented.

· Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.

· Maintain attractive merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.

· Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.

· Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

  1. Merchandise and Stock Management

· Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.

· Enforce standard procedures to ensure that merchandise is correctly tagged/priced.

· Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.

· Implement measures to reduce merchandise losses for improved profitability. Increase subordinates' consciousness of merchandise security requirements.

  1. People Management

· Conduct personnel performance appraisals to assess training needs and build career paths.

· Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.

· Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)

· Motivate staff.

· Coordinate with HR to hire the right candidates.

  1. Treasury

· In the absence of a Treasury Assistant, act as custodian of petty cash fund and all other funds maintained by the branch.

  1. Perform other functions that may be assigned.

Qualifications:

  • Bachelor's Degree in Business Administration or similar
  • At least 5 years' related retail work experience in a managerial role

Job Type: Full-time

Education:

  • Bachelor's (Required)

Experience:

  • Managerial: 5 years (Required)

Work Location: In person

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