Client Support Consultant

4 hours ago

Pasig, National Capital Region, Philippines Atticus Advisory Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

We are looking for proactive and client-focused Client Support Executives/Sr. Client Support Executives to join our growing team in SEA. This role will act as the local point of contact for clients in the Philippines and play a key part in ensuring a smooth experience for users of our digital solutions. He/she will work closely with our internal teams in India to relay client feedback, resolve issues, and ensure successful onboarding and adoption of our platform.

Key Responsibilities:

●     Client Communication: Maintain daily communication with client stakeholders to ensure alignment and address ongoing needs or queries.

●     Transactional Support: Execute routine transactional or operational tasks/configurations that support client operations, ensuring accuracy and timeliness.

●     Project Tools & Tracking: Be proficient in using Asana or similar project management tools to track tasks and timelines.

●     Meeting Participation: Attend and represent the company in Monthly/Quarterly Business Reviews (MBR/QBR) at client offices.

●     Onboarding Assistance: Conduct initial field visits to support onboarding processes and gather feedback from the ground.

●     User Support: Provide real-time on-call or chat-based support to users and local client teams.

●     Training & Enablement: Deliver product training to users in the local language, ensuring clear understanding and effective adoption.

●     Internal Coordination: Relay client issues, feedback, or escalations promptly to the internal team (customer success, product, tech.) in India, ensuring swift resolution and continuous improvement.

●     Integration Knowledge – Conceptual understanding of APIs, Middleware integrations

Required Skills & Qualifications:

●     Bachelor's degree in Business, IT, or related field

● years of client-facing experience, preferably in tech/SaaS/CPG domain

●     Strong communication skills in Filipino and English

●     Customer-focused with the ability to build and maintain strong client relationships

●     Ability to travel locally for client visits as required

●     Self-motivated with the ability to work independently and remotely with an India-based team

●     Proficient in using digital tools such as email, MS Excel and PowerPoint, Google Sheets and Slides, mobile apps, and communication platforms like WhatsApp, etc.

Nice to Have:


• Experience in FMCG, Van Sales, or SaaS-based implementations


• Familiarity with CRM/DMS/Field Force solutions

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