Media Implementation Senior Associate

Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As the Media Implementation Senior Associate, you will be responsible for delivering support for Google Adwords and analytics products, from problem management to security and technology support. 

Position Responsibilities

• Responsible for ad creation and modification in Google Ads, which requires great customer service skills and ability to manage multiple clients in a fast-paced environment. Understand client marketing/business objectives and identify the most efficient way to implement different campaigns aligned with client objectives

• Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed. Understand client requirements and implement them with stringent quality parameters

• Follow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire process

• Manage expectations of stakeholders by providing support and route them to appropriate teams if needed. Respond and handle client requirements on assigned cases within Service Level Agreement

• Develop mastery on the product and use this to resolve support requests

• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed

Minimum Qualifications

• Strong communication, customer service, relationship management and support skills

• Minimum 12 months experience in customer handling (for email and chat processes)

• Analytical mindset and keen to details

• Highly responsive and productive under time pressure; able to consistently deal with high volumes and prioritize the work accordingly

• Project Management skills

• Above average excel skills (vlookups, string functions, logical functions & pivot tables)

Preferred Qualifications

• Client handling experience for advertising products like Google Ads (Search, Display, Mobile), Google Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage

• Google Ads certified

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-