Tech Process Senior Associate

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As a Tech Process Senior Associate - Payments, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products.

A Tech Process Senior Associate - Payments collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.

Position Responsibilities

• Perform necessary configuration and coding to enable and test new payment services

• Monitor and troubleshoot partner integrations issues

• Follow documented process flows and playbooks to resolve partner issues

• Utilize debugging tools to determine root cause, fix or triage partner issues autonomously

• Track and project manage multiple projects simultaneously for partners autonomously

• Communicate with multiple cross-functional teams in a clear and effective manner 

• Act as a point of contact to discuss post-launch issues with partners

• Accurately maintain case management system and record status of work

• Identify when cases require escalation, and engage with higher support tiers to hand off cases

• Document new processes and help validate, maintain and update documentation

• Identify opportunities for process improvements

Minimum qualifications:

• BA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred.

• Working knowledge of SQL and Linux operating systems

• Experience building a web application

• Strong analytical, troubleshooting, and problem-solving skills

• Ability to translate highly technical documents into easily understandable support content

• Strong communication, and collaboration skills

• Experience working collaboratively and proactively in a diverse team environment, involving multiple stakeholders

• Amenable to work in US shift schedule

Preferred qualifications:

• Experience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML

• Experience with regular expressions

• Prior tech support experience with exposure in triaging, prioritizing and escalating bugs and tickets

• Prior experience working in payment and finance/accounting industry

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-