Business Process Senior Associate

Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As the Business Process Senior Associate for Deal Desk, you will perform data entry and research in various systems and tracking tools. You will apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. You'll assess and resolve non-standard and standard issues or problems and seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

Position Responsibilities

• Create accounts, quotes, order forms, using the team's applicable tool and platforms

• Manage contracts and ensures client billing setups are correct

• Update billing profiles and revenue mappings

• Communicates to internal and external stakeholders

• Handles regular call with account and partner managers

• Performs a range of tasks from complex to straightforward within the scope of the function 

Minimum Qualifications

• At least 6 months experience in drafting contracts

• Knowledge of contracting concepts and ability to draft contracts with or without templates and guidelines

• Ability to conduct simple integrity checks and edit drafts according to findings  in accordance with prescribed templates and guidelines.

• Should be extremely thorough and detail oriented, as the job largely consists of reading through contractual documents line by line.

• Skilled in Microsoft Office and Google Workspace

Preferred Qualifications

• Able to express themselves effectively and accurately in writing to avoid any confusion in the agreements.

• Able to manage their time efficiently, as many contracts and deals are time sensitive.

• Work independently without supervision.

•  Establish and maintain effective working relationships with those contacted in the course of work.  

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-