Customer and Sales Engagement Specialist

1 day ago

Davao City, Davao, Philippines TalentPop App Full time ₱15,000 - ₱30,000 per year

Join TalentPop App as a Customer and Sales Engagement Specialist
At TalentPop App, we help fast-growing e-commerce brands create meaningful customer connections that go beyond support — driving engagement, retention, and sales. As a
Customer and Sales Engagement Specialist
, you will play a key role in converting leads, recovering lost sales, and building strong customer relationships that reflect the brand's identity and values.

If you're passionate about sales, thrive in e-commerce environments, and enjoy turning customer conversations into opportunities, this role is for you

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK
To ensure your application is reviewed by the **Recruitment Team**, you
must
follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**

  • When selecting the position during your application, please choose "Brand Concierge" from the list of available roles.
  • In the application form, you'll be asked for an application code – please enter BCS in that field.

What You'll Do

  • Engage Customers: Communicate with shoppers via phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.
  • Drive Sales: Identify and execute opportunities for upselling, cross-selling, and product bundling to increase conversion rates and average order value.
  • Recover Sales: Handle subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and boost retention.
  • Order Management: Manage order-related concerns such as tracking, returns, and exchanges, ensuring a positive post-purchase experience that encourages repeat sales.
  • Represent the Brand: Deliver a concierge-level experience, ensuring each interaction aligns with the brand's tone, voice, and service standards.
  • Maintain Insights: Record accurate customer data, monitor feedback trends, and collaborate with internal teams to enhance the sales process and customer journey.

What We're Looking For

  • At least 1 year of proven remote/online sales and customer support experience.
  • Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).
  • Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
  • 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
  • Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
  • Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.

Technical Requirements

  • A personal PC or laptop with an i5 processor or higher.
  • A stable internet connection with at least 15 Mbps upload and download speeds.
  • A quiet, professional workspace for calls.

Why Join TalentPop App?

  • Earn commissions and enjoy annual performance-based raises.
  • Paid time off to relax and recharge.
  • HMO health coverage or a monthly health stipend for your well-being.
  • Performance and recognition bonuses for top achievers.
  • 100% permanent work-from-home setup — skip the commute
  • A supportive, friendly team culture with real opportunities for growth.

Ready to connect with customers, drive e-commerce sales, and deliver an exceptional online shopping experience? Apply now to become a Customer and Sales Engagement Specialist at TalentPop App

  • Customer Engagement Specialist

    3 days ago

    Davao City, Davao, Philippines Flatworld Solutions Philippines Full time ₱204,000 per year

    Customer Engagement Specialist (Email Support)Job Overview: As a Customer Engagement Specialist (Email Support) you will be the primary point of contact for our customers, ensuring their inquiries are addressed with precision and care, and fostering strong customer relationships.Salary:Php 17,000 (this excludes perfect attendance bonus of Php1,000.00, night...

  • Customer Engagement Associate

    3 days ago

    Davao City, Davao, Philippines Flatworld Solutions (Philippines), Inc. Full time ₱170,000 - ₱204,000 per year

    Customer Engagement Specialist (Email Support)Job Overview: As a Customer Engagement Specialist (Email Support), you will be the primary point of contact for our customers, ensuring their inquiries are addressed with precision and care, and fostering strong customer relationships.Salary:Php 17,000 (this excludes perfect attendance bonus of Php1,000.00, night...

  • Sales and Engagement Associate

    2 weeks ago

    Davao City, Davao, Philippines First Gen Corporation (First Gen) Full time ₱800,000 - ₱1,200,000 per year

    At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.We provide employees with ample opportunities and resources that...

  • Sales Specialist

    3 days ago

    Davao City, Davao, Philippines IPASS Business Processing Services Inc. Full time ₱800,000 - ₱1,200,000 per year

    The Sale Specialist is the client's primary point of contact, with the main duties that include managing service inquiries, generating lead sales by providing exceptional customer service, ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.Duties and Responsibilities:Comprehensive Customer...

  • Customer Success Specialist

    7 days ago

    Davao City, Davao, Philippines Global Staff Network Full time ₱900,000 - ₱1,200,000 per year

    Position: Customer Success SupportSchedule: Monday to Friday, 6:00 AM 3:00 PM (Philippine Time)Location: Matina IT Park, Davao CityWork Setup: OnsiteOverviewWe are looking for a proactive and operationally minded Customer Success Specialist to join our growing team. In this role, you'll serve as one of the first points of contact for our customers resolving...

  • Customer Service Specialist

    7 days ago

    Davao City, Davao, Philippines Global Fitness and Leisure Pty Ltd Full time ₱250,000 - ₱500,000 per year

    CERTIFIED DAY SHIFT and PERMANENT WORK FROM HOMEGlobal Fitness and Leisure is a leading bicycle, fitness and play equipment distributor with locations in Victoria and New South Wales. Products from brands under the GFL umbrella are available through major retail stores, our reseller network and direct to public via our e-commerce store fronts, traditional...

  • Customer Success Specialist-SaaS

    7 days ago

    Davao City, Davao, Philippines Global Staff Network Full time

    Job Position: Customer Success SpecialistSchedule: Monday to Friday | 6:00 AM to 3:00 PM PH TimeSetup: OnsiteLocation: Matina IT Park, Davao CityAbout the RoleWere looking for a proactive and technically adept Customer Success Specialist to join our team. In this role, youll be the primary point of contact for new and existing customers, helping them...

  • FDAS Sales Executive

    3 days ago

    Davao City, Davao, Philippines Intelligent Sales Philippines Full time ₱420,000 per year

    Turn your fire safety knowledge into sales successWe're looking for a goal-driven FDAS Sales Executive to represent our trusted line of Fire Detection and Alarm Systems across Visayas and Mindanao. If you're passionate about safety, enjoy connecting with clients, and have a knack for technical sales — we'd love to have you on our teamWhat You'll Do:Develop...

  • We're Hiring: Telco Customer Support Specialist

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are looking for dedicated and customer-focused individuals to join our team as Telco Customer Support Specialists at our Davao site. In this role, you will handle customer inquiries related to telecommunications services, including billing, technical issues, account updates, and service features. You will communicate with customers via phone, email, or...

  • Customer Operations Specialist

    3 days ago

    Davao City, Davao, Philippines Phoenix Petroleum Philippines, Inc. Full time

    Job Description:ComplianceActs within strict HSSE, company policies, and guidelines, leading by exampleResolve compliance issues that may impact themselves, the office, or customer environmentsEscalations and Issue ResolutionThrough collaborative leadership, drive resolution of customer issues in liaison with partners from other functions such as Depot...