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Program Manager

2 weeks ago

PHL Shared Services Philippines BGC Fresenius Medical Care Full time

As a Program Manager of the Global Business Services team, you will part of a dynamic team working across the enterprise to manage business process transitions from existing locations to offshore/nearshore or provider locations. Your primary focus will be transitions but other projects might be included as directed. Fresenius Medical Care is a fastpaced environment, and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.

Responsibilities:

  • Manage the transition scope and coordinate all stakeholders
  • Build and manage transition plans
  • Act independently to deliver to schedule, budget, and scope
  • Run projects, monitor progress, track risks while escalating and driving to resolution as needed
  • Report on status
  • Support resource and financial reporting
  • Run projects, monitor progress
  • Execute project controls
  • Support the business case creation, presentation, and gather approvals
  • Create efficient and effective project plans, taking into consideration the respective organizational and operational structure needs and adjust approach accordingly
  • Deliver on the transition/project plan Report project/transitions progress, and risks. Develop corrective action where necessary.
  • Own communication and relationship with countries in respective region
  • Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule
  • Collect business/country requirements and understand the business needs
  • Act as a liaison for all activities and stakeholders for assigned transition/project
  • Manage day-to-day communication for assigned transition/project
  • Manage the change and assess the risks and be able to implement proper mitigation plan where required.
  • Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required.
  • Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure.
  • Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees
  • Ensure seamless transfer of business processes from local sites to the Shared Services incl. service level agreements (in cooperation with GBS Service Management)
  • Manage all stages of the migration process are successfully complete

Qualifications:

  • Academic degree or equivalent experience in relevant subject matter
  • Project Management certification
  • Experience in transitioning complex projects
  • Extended knowledge of service transition methodology, tools and templates. Has strong implementation experience.
  • Minimum of 5 years of experience in transition project management
  • Good understanding of change management
  • Background in business processes in BPO or Shared Service Center environment
  • Knowledge of process improvement methodology a plus
  • Excellent written and verbal communication skills paired with persuasiveness and self-confidence with strong intercultural skills and understanding.
  • Team Player with a strong drive to create positive work environment, able to motivate and empower employees. Ability to work effectively across team.
  • Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks
  • Solution-oriented, proactive and out of the box thinking personality
  • Excellent skills to set priorities and self-manage high volume workload
  • Ability to take the lead and proactively work on solving the issues or potential risks
  • Very good planning and organizational skills
  • Ability to work independently in ambiguous, dynamic environment.
  • Very structured way of working with focus on efficient and effective processes even under pressure.
  • Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
  • Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
  • Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
  • Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
  • Policies, Process, & Procedures - Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.