Social Commerce Key Account Management Team Lead

Who we are

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid's end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play

We are looking for an experienced Social Commerce Key Account Management Team Lead to oversee our livestreaming operations and drive impactful results for our clients. This role is critical to ensuring seamless execution of livestream campaigns, fostering audience engagement, and driving sales performance across platforms like TikTok, Shopee Live, and Lazada Live.

As a Social Commerce Key Account Management Team Lead, you will take charge of 

Livestream Strategy and Planning

• Develop and execute livestream strategies to maximize audience engagement and sales conversion.
• Collaborate with Key Account Managers and clients to align livestream objectives with brand goals.
• Identify target audiences and craft content strategies tailored to client products and campaigns.

Operational Management

• Plan and manage livestream schedules, ensuring alignment with peak shopping events (e.g., Double Digit Days, Payday Sales).
• Supervise livestream sessions, providing real-time troubleshooting and ensuring high-quality execution.
• Coordinate with livestream leads to manage hosts, moderators, and production teams to ensure seamless operations.

Team Leadership

• Supervise social key account management team to manage and train a team of hosts, moderators, and support staff to deliver exceptional live commerce experiences.
• Set performance KPIs for the team, monitor progress, and provide constructive feedback.
• Build a pipeline of talent for livestream hosts and ensure effective recruitment and retention.

Performance Monitoring and Reporting

• Track livestream performance metrics (e.g., Enter Room Rate, engagement rate, GMV) and provide actionable insights for improvement.
• Create detailed performance reports for internal stakeholders and clients, highlighting successes and opportunities.
• Analyze competitor strategies and industry trends to refine and enhance live commerce tactics.

Cross-Functional Collaboration

• Work closely with the Performance Marketing, Content, and Operations teams to integrate livestream campaigns with broader eCommerce strategies.
• Coordinate with the operations team to ensure real-time updates on inventory and fulfillment during livestreams.
• Liaise with platform representatives (e.g., TikTok, Shopee, Lazada) to stay updated on new features and guidelines.

What we are looking for - the ideal profile

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• At least 3-5 years in live commerce, eCommerce, or digital marketing, with proven success in managing livestream campaigns.
• Strong familiarity with TikTok Shop, Shopee Live, and Lazada Live platforms.
• Demonstrated ability to lead teams and manage high-pressure, fast-paced operations.
• Analytical mindset with experience in using data to drive decisions and improve performance.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Proficiency in livestream technology, tools, and analytics platforms.
• Strong organizational and multitasking abilities, with attention to detail.
• Creative problem-solving skills to address real-time challenges during livestreams.
• Passion for eCommerce and staying updated on the latest industry trends.

In return, you will be getting

• You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster
• We believe in an end to end omni-channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
• We believe in the combined power of creative genius and a data-driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
• We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That's why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties #LG-HG1