Telco BPO Trainer

2 days ago

Cebu City, Central Visayas, Philippines UNIJOBS INTERNATIONAL MANPOWER Full time ₱250,000 - ₱450,000 per year

Telco Trainer in a BPO is responsible for developing and delivering training programs for call center agents in the telecommunications industry, covering product knowledge, customer service, communication skills, and BPO processes. Key duties include creating training materials, assessing employee performance, providing coaching, and ensuring training aligns with client and business goals.

Core responsibilities

  • Design and development: Create training content like manuals, presentations, and e-learning modules for both new and existing employees.
  • Training delivery: Facilitate engaging training sessions through methods like workshops, role-playing, and simulations.
  • Skills development: Train agents on specific skills, including communication, problem-solving, and technical or system-related knowledge, as well as BPO and account-specific rules.
  • Performance evaluation: Assess trainee comprehension through quizzes, tests, and performance data, and provide feedback and coaching.
  • Collaboration: Work with operations, quality assurance, and management teams to align training with business objectives and quality standards.
  • Program improvement: Continuously improve training content and methods based on trainee feedback, performance data, and changes in the telecommunications industry.
  • Administrative tasks: Maintain training records, generate reports, and handle initial administrative issues for trainees.

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