Telco BPO Trainer

2 weeks ago

Cebu City, Central Visayas, Philippines UNIJOBS INTERNATIONAL MANPOWER Full time

Telco Trainer in a BPO is responsible for developing and delivering training programs for call center agents in the telecommunications industry, covering product knowledge, customer service, communication skills, and BPO processes. Key duties include creating training materials, assessing employee performance, providing coaching, and ensuring training aligns with client and business goals.

Core responsibilities

  • Design and development: Create training content like manuals, presentations, and e-learning modules for both new and existing employees.
  • Training delivery: Facilitate engaging training sessions through methods like workshops, role-playing, and simulations.
  • Skills development: Train agents on specific skills, including communication, problem-solving, and technical or system-related knowledge, as well as BPO and account-specific rules.
  • Performance evaluation: Assess trainee comprehension through quizzes, tests, and performance data, and provide feedback and coaching.
  • Collaboration: Work with operations, quality assurance, and management teams to align training with business objectives and quality standards.
  • Program improvement: Continuously improve training content and methods based on trainee feedback, performance data, and changes in the telecommunications industry.
  • Administrative tasks: Maintain training records, generate reports, and handle initial administrative issues for trainees.

  • BPO Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Trainer - Retail (Cebu) | OnsiteNature Of the Account: RetailStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: shifting schedulesEducational Requirement: College DegreeWork Experience:Minimum 1 year experience as a trainerPreferred: retail background, but can be a trainer for any customer...

  • BPO Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: On-site in Cebu CityShift Schedule: Shifting Schedules 24x7Qualifications Required:At least 2 years in college (no back subject/s)At least 1 year of experience as a TrainerPreferably under a Retail or e-commerce accountAny customer service accounts - voiceGood communication skills

  • Trainer

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Setup: Onsite (Cebu)Work Schedule: Shifting schedule; No fixed weekends offRequirements:With training demo during operations interviewAt least 1 year of experience as a trainer in BPO OpsEducation: Open to high school graduates and college undergraduates

  • Ecommerce BPO Product Trainer

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Trainer - Ecommerce (Cebu) | Onsite Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: 24x7 Educational Requirement:Finished at least 2 years in college without back subject/s Work Experience:Minimum 1 year experience as a trainerPreferred: Retail...

  • Trainer (Cebu)

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Setup: OnsiteWork Schedule: Shifting schedule; No fixed weekends offRequirements:With training demo during operations interviewAt least 1 year of experience as a trainer in BPO OpsEducation: Open to high school graduates and college undergraduates

  • BPO Entry Level

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time

    Kickstart Your BPO Career as a Customer Service RepresentativeJoin one of the leading BPO companies in the Philippines and become part of a dynamic, people-focused team. We're looking for passionate individuals with excellent communication skills who are ready to deliver outstanding customer experiences. If you're eager to grow your career in a fast-paced...

  • BPO Trainer

    22 hours ago

    Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full time

    Qualifications:Bachelor's degree or equivalent BPO experience preferred.Minimum of 2 years of training experience in customer service and/or technical accounts.Excellent facilitation, communication, and coaching skills.Proficient in MS Office (PowerPoint, Excel, Word).Flexible to work night shifts, or holidays when needed.Certification in Training or...

  • BPO Trainer

    21 hours ago

    Cebu City, Central Visayas, Philippines Global Healthcare Resource Full time

    Qualifications:Bachelor's degree or equivalent BPO experience preferred.Minimum of 2 years of training experience in customer service and/or technical accounts.Excellent facilitation, communication, and coaching skills.Proficient in MS Office (PowerPoint, Excel, Word).Flexible to work night shifts, or holidays when needed.Certification in Training or...

  • Call Center Communications Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position: Communications Trainer (Cebu City) | HybridWork Arrangement: Hybrid (3 days on site in Cebu City, 2 days WFH)Start Date: ASAPAccount Focus: Talent SkillingSupport Type: SupportShift Schedule: 12 PM - 9 PM, with fixed weekends offQualifications:Bachelor's DegreeAt least 1 year of experience as a Trainer in any fieldOpen to process trainers, even...

  • Call Center Communications Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position Title: Communications Trainer (Cebu) | HybridWork Arrangement: Hybrid (Onsite during training period) in Cebu Start Date: ASAP Account Type: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM | Fixed weekends off Qualifications: High school graduate or equivalent (High school/senior high school)At least 1 year of experience as a...