Business Specialist

2 days ago

Nichols McKinley, Philippines 3a984125-e482-4fdc-b751-9037d0cfdcda Full time ₱540,000 - ₱600,000 per year

Job Qualifications:

  • Bachelor's Degree in Financial Management or any related course
  • Minimum of 3–5 years of experience in service administration, contract management, or related operational roles.
  • Strong background in financial and contract management, with the ability to lead and manage a small team.
  • Proficient in SAP and Microsoft Excel; experience in using service management or ERP systems is an advantage.
  • Excellent coordination, communication, and problem-solving skills with strong attention to detail.
  • Strong analytical mindset, capable of preparing detailed reports and providing process improvement insights.
  • Must be proactive, organized, and results-driven, with the ability to handle moderately complex tasks independently.
  • Willing to work on a HYBRID SETUP
  • Can start ASAP

Job Description:

  • Leads the coordination and execution of complex service administration tasks, supporting high-value service contracts, ensuring all terms are meticulously documented, and that service delivery aligns with customer expectations.
  • Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.
  • Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.
  • Exercises autonomy within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns, resolves moderately complex problems to drive results.
  • Contributes to detailed tracking systems for service requests, technician dispatch, and parts inventory, ensuring real-time accuracy and efficient resource allocation across multiple service projects.
  • Participates in the preparation and review of Financial documentation related to service activities, including cost estimates, invoicing, and payment reconciliation, ensuring compliance with Financial policies and accurate reporting.
  • Leads the integration of new service tools and systems, leading user training and ensuring that all team members are proficient in utilizing these systems to enhance operational efficiency.
  • Generates in-depth service performance reports, utilizing data analytics to identify trends, highlight areas for improvement, and provide strategic recommendations to senior management for service enhancements.
  • Ensures that all service back-office operations comply with relevant regulatory standards and company policies, conducting regular audits, and implementing corrective measures to maintain compliance.
  • Collaborates closely with cross-functional teams, including finance, operations, and customer service, to alignback-office activities with broader organizational goals and ensure seamless service operations.

Job Types: Full-time, Temporary

Contract length: 12 months

Pay: Php45, Php50,000.00 per month

Benefits:

  • Health insurance

Work Location: Hybrid remote in Nichols - McKinley

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