Content Specialist

Content Specialist, Primary Law Content Ops Team

Elevate your career with Thomson Reuters as a Content Specialist, where technology meets legal content
to create groundbreaking solutions in the legal space

Participates in an Editorial or Content Operations team, providing leadership and work direction to team,
workgroup or business partners in the creation and/or acquisition, preparation and delivery of assigned
content and information for creating products and product functionality in all publication media.

About the Role:
In this opportunity, as a Content Specialist, you will:

• Manages, leads, or participates in ongoing as well as new process improvement and enhancement initiatives.

• Responsible for producing one or more product lines or processes.

• Good understanding and knowledge of International Contents for Checkpoint

• Proactively acquires source material from multiple websites (governmental and others) or receives a request from editorial to process and deliver a document.

• Creates, supports, and reviews all products responsible for Checkpoint.

• Expert resource on various systems, software, databases, and applications to deliver quality products.

• Researches content issues for customers and responds with clear and accurate answers as required.

• Expertly performs duties related to the preparation of and final delivery of complex information such as converting, coding, merging, rendering, keying, loading and validation of information.

• Participates in decision-making and prioritization for multiple complex production schedules and processes, and collaborates with other organizations on all aspects of project production.

• Ensures completeness, proper structure, and functionality for multiple products.

• Reviews and delivers final product through electronic files for all media.

• Provides escalated support in workflow processes, resolves complex problems.

• Identifies and resolves complex and escalated problems

About You:
You are a fit for the role of Content Specialist if you:

• Troubleshoots complex issues related to converting new or existing information for established workflows or product development enhancements.

• Independently maintains the integrity and completeness of work product and product databases for all the Projects we are responsible.

• Conducts training and verifies the work of others.

• Participates in enhancement projects, or testing and implementation of new systems and/or processes.

• Strong understanding of the customer's needs/requirements and priorities. 

• Communicates information effectively and checks for understanding. 

• Responds to non-standard requests from customers; investigates with assistance from others as needed. 

• Position for a developing professional building experience in their specialist function.

• Fair knowledge on scripting, particularly on Python is an advantage.

• Good understanding of the roles of relevant functional groups in own area.

• Suggests process improvement following investigative, analytic or diagnostic services.

• Provides input to the objectives and goals of the department. 

• Responsible for managing own time and responsibilities. 

• Participates in complex projects that affect a Business Unit or regional area.

#LI-KG1

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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