Offline Quality Compliance Training Specialist

7 days ago

Paranaque City, Calabarzon, Philippines DigiPlus Interactive Corp Full time

Job Responsibilities

(1)Quality Assurance

  • Conduct QA scoring for telesales calls or offline visit records
  • Maintain and optimize QA guidelines, scorecards, and evaluation standards
  • Generate daily/weekly/monthly QA reports with insights and improvement actions
  • Work closely with supervisors to execute corrective actions
  • Identify quality gaps and propose operational improvements

(2)Compliance Audit

  • Ensure all frontline activities comply with company policies and regulatory standards
  • Audit risk-related behaviors, misleading communication, or operational violations
  • Participate in complaint review and compliance case analysis
  • Identify potential risks and report compliance alerts
  • Support the implementation of compliance frameworks (blacklist, cooling-off rules, etc.)

(3)Training & Coaching

  • Develop training programs based on QA findings and business needs
  • Deliver onboarding training for new hires
  • Create training materials, SOPs, and standard scripts
  • Conduct weekly coaching sessions and skill enhancement workshops
  • Track training effectiveness and provide feedback

(4)
Cross-Functional Collaboration

  • Coordinate with Operations, Risk, Legal, and Brand teams on compliance or quality issues
  • Support training and rollout of new policies and campaigns
  • Help standardize QA and compliance frameworks across brands

Requirements

Skills:

  • College degree or above; experience in QA, compliance, training, or telesales preferred
  • Familiar with telesales/offline workflow and compliance standards
  • Strong communication, analytical, and problem-solving skills
  • High learning agility and ability to work under pressure
  • Capable of producing QA reports, training materials, and compliance reviews independently

Experience:

  • 1 - 2 years in tele-sales or training roles;
  • Experience in iGaming, tele-sales, or call center industry is preferred.

Soft Skills:

  • Excellent communication and teaching skills;
  • Quick learner, able to understand business and update scripts rapidly;
  • Clear logical thinking, good at summarizing and improving processes;
  • Responsible, able to drive team to implement training outcomes effectively.

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