Junior Offline Quality Compliance Training Specialist

7 days ago

Paranaque City, Calabarzon, Philippines DigiPlus Interactive Corp Full time

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

For more information, visit:

Job Responsibilities

(1)Quality Assurance

  • Conduct QA scoring for telesales calls or offline visit records
  • Maintain and optimize QA guidelines, scorecards, and evaluation standards
  • Generate daily/weekly/monthly QA reports with insights and improvement actions
  • Work closely with supervisors to execute corrective actions
  • Identify quality gaps and propose operational improvements

(2)Compliance Audit

  • Ensure all frontline activities comply with company policies and regulatory standards
  • Audit risk-related behaviors, misleading communication, or operational violations
  • Participate in complaint review and compliance case analysis
  • Identify potential risks and report compliance alerts
  • Support the implementation of compliance frameworks (blacklist, cooling-off rules, etc.)

(3)Training & Coaching

  • Develop training programs based on QA findings and business needs
  • Deliver onboarding training for new hires
  • Create training materials, SOPs, and standard scripts
  • Conduct weekly coaching sessions and skill enhancement workshops
  • Track training effectiveness and provide feedback

(4)
Cross-Functional Collaboration

  • Coordinate with Operations, Risk, Legal, and Brand teams on compliance or quality issues
  • Support training and rollout of new policies and campaigns
  • Help standardize QA and compliance frameworks across brands

Requirements

Skills:

  • College degree or above; experience in QA, compliance, training, or telesales preferred
  • Familiar with telesales/offline workflow and compliance standards
  • Strong communication, analytical, and problem-solving skills
  • High learning agility and ability to work under pressure
  • Capable of producing QA reports, training materials, and compliance reviews independently

Experience:

  • 1 - 2 years in tele-sales or training roles;
  • Experience in iGaming, tele-sales, or call center industry is preferred.

Soft Skills:

  • Excellent communication and teaching skills;
  • Quick learner, able to understand business and update scripts rapidly;
  • Clear logical thinking, good at summarizing and improving processes;
  • Responsible, able to drive team to implement training outcomes effectively.

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