Human Resources Shared Services Center

1 week ago

Taguig, National Capital Region, Philippines AP Advisory Inc. Full time

Overview: The HR Shared Services Center (HR SSC) Specialist supports the efficient and consistent delivery of HR services by handling day-to-day HR operations within the Shared Services environment. This role focuses on transactional HR support, process execution, data accuracy, and continuous improvement to ensure a positive employee and stakeholder experience.

A. HR Service Delivery and Operations

  • Provide end-to-end support for HR SSC services, including employee data management, onboarding and offboarding support, benefits administration, and payroll coordination.
  • Respond to employee and stakeholder inquiries in a timely and professional manner, ensuring adherence to service level standards.

B. Process Standardization and Improvement

  • Execute standardized HR processes and procedures to ensure consistency and efficiency across the SSC.
  • Identify process inefficiencies and support improvement initiatives to enhance service quality and turnaround time.

C. Stakeholder Support and Coordination

  • Serve as a primary point of contact for HR-related requests and inquiries.
  • Coordinate with HR Business Partners, Centers of Excellence, and other internal teams to ensure smooth and accurate service delivery.

D. HR Systems and Data Management

  • Maintain accurate and up-to-date employee records in HR systems.
  • Support the effective use of HR technology platforms and tools for case management, reporting, and service delivery.
  • Assist in generating HR reports and dashboards for operational tracking and analysis.

E. Performance Monitoring and Reporting

  • Track and monitor HR SSC performance metrics such as turnaround time, accuracy, and service quality.
  • Prepare regular reports to support operational reviews and continuous improvement efforts.

F. Continuous Improvement and Team Collaboration

  • Participate in process documentation, knowledge management, and continuous improvement initiatives.
  • Support team training, cross-skilling, and knowledge-sharing activities within the HR SSC.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 5-7 years of experience in HR Shared Services, HR Operations, or HR Administration.
  • Experience working with HRIS and service delivery tools.
  • Strong attention to detail, organizational, and customer service skills.

·     Ability to work effectively in a fast-paced, high-volume environment.

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