Multilingual Service Desk

4 days ago

Taguig, National Capital Region, Philippines Cruz-Caymo Partners and Associates, CPAs Full time

Job Title: Multilingual Service Desk Analyst (Japanese)

Category: Service Desk / End User Services

Work setup: Taguig City

Salary: PHP 90,000 – 100,000

Employment Type: Full Time

Position Description:

  • ​We are seeking a dedicated and enthusiastic Japanese-speaking L1 Customer Support Agent to join our growing team.
  • The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.
  • The ideal candidate will have a passion for helping customers, strong communication skills, and a basic understanding of technical troubleshooting.​​

Qualifications:

  • Can speak, read, and write in English and Japanese Language.
  • Candidates must have technical support or service desk experience
  • Native Japanese with PRV who don't need a working visa residing in PH
  • Non-native Japanese who is permanently residing here in PH
  • Fluent in Japanese & English
  • Customer Service & Support
  • Detail-oriented
  • Windows
  • M365
  • Strong communication skills
  • Technical troubleshooting
  • Help Desk/ IT Services

Job Types: Full-time, Permanent

Pay: Php90, Php100,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Application Question(s):

  • Can speak, read, and write in English and Japanese Language?
  • Have technical support or service desk experience?
  • Native Japanese with PRV who don't need a working visa residing in PH?
  • Non-native Japanese who is permanently residing here in PH?
  • Fluent in Japanese & English?
  • Customer Service & Support experience?
  • Knows M365? Windows?
  • Knows Technical troubleshooting?
  • Help Desk/ IT Services experience?
  • What active visa do you have in the Philippines?
  • What is your level of proficiency in speaking, reading, and writing Japanese?
  • How many years of Service Desk/ Technical support experience do you have?
  • Are you amenable to working onsite and with a shifting work schedule in Taguig?
  • How much is your last drawn and salary expectation?
  • Can start ASAP?

Work Location: In person

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