Real Time Analyst
2 weeks ago
Real Time Analyst (WFM)
Job Summary
Main Objectives and Duties:
Communicates any system downtimes to all stakeholders.
Escalates any system downtime and tool issues to the Qualfon and Account's Management
Communicate effectively any information to Operations Team from Account's Workforce Management during any downtime
Documents and sends the downtime summary report
Monitor and manage intraday staffing levels for Client's.
Update the Operations with staffing every interval during the hours of operations
Managing staff levels in both Miami and Atlanta servers considering the Skill / Organizational requirements
Monitor the actual staffing versus the scheduled Initiates to offer overtime if needed to meet the weekly FTE requirement
Monitor real-time ACD agent work state reports.
Responsible in calling out agents in non-adhering work states
Monitor and sends the Schedule Adherence performance alert or report to Operations
Monitor the Client's approved discretionary activities of the agents work state
Management of auxiliaries' activities for any Verint related schedule changes
Ensures the Split/Skill assignment of all agents.
Runs a split/skill check at least twice a day to cross reference from the existing Skill Plan of the Account management
Accommodate Split/Skill change request to Account's Workforce
Accommodate and perform requests and assignments as directed.
Ability to provide and complete requested assignments on a timely manner
Ensure all provided information requested are correct
Area of expertise (Skills)
- College Graduate or have completed at least 3 years of any related courses.
- Knowledge on FTE projection and calculation
- Keen to details
- Ability to interact and relay instructions effectively to all levels of management
- Working knowledge on Workforce Management and Operation process
- Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool
- Working knowledge on KPI calculation of the Operations
-
Real Time Analyst
2 days ago
Manila, National Capital Region, Philippines Thomson Reuters Full timeThe Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the global contact center staff. This position will work closely...
-
Real Time Analyst
2 days ago
Manila, National Capital Region, Philippines Thomson Reuters Full timeThe Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the global contact center staff. This position will work...
-
Real Time Analyst
4 days ago
Manila, National Capital Region, Philippines Dexcom Full timeThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Real Time Analyst
4 days ago
Manila, National Capital Region, Philippines DexCom Full timeThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
analyst, real time
1 week ago
Manila, National Capital Region, Philippines Qualfon Full timeRole Analyst, Real TimeMain Objectives and DutiesCommunicates any system downtimes to all stakeholdersEscalates any system downtime and tool issues to Qualfon and Account's Management.Communicate effectively any information to Operations Team from Account's Workforce Management during any downtime.Documents and sends the downtime summary report.Monitor and...
-
Senior Commercial Real Estate
7 days ago
Manila, National Capital Region, Philippines Somewhere Full timeSenior Commercial Real Estate (CRE) Marketing AnalystLocation: Remote – Open to candidates in the Philippines, Latin America, and South AfricaCompensation: USD 1800/month ( (The final offer is at the client's discretion and depends on the candidate's interview result, skills, and experience.)Industry: Real Estate / PropTech / AI-Driven CRESchedule:...
-
Manila, National Capital Region, Philippines iRhythm Technologies, Inc. Full timeCareer-defining. Life-changing.At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big...
-
Manila, National Capital Region, Philippines iRhythm Technologies, Inc. Full timeCareer-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think...
-
Manila, National Capital Region, Philippines iRhythm Technologies Full timeCareer-defining. Life-changing.At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big...
-
Senior Analyst
2 weeks ago
Manila, National Capital Region, Philippines BruntWork Full timeThis is a remote position.Senior Analyst – Private Equity Real Estate (Remote | AEST Hours) Full-Time, Remote| Mon - Fri 9:00 AM – 6:00 PM AESTJoin one of Australia's leading private equity real estate investment firms, managing multi-billion-dollar portfolios across Sydney, Melbourne, and Brisbane.We're seeking a Senior Analyst to support complex real...
