Customer Care Consultant

2 hours ago

Manila, National Capital Region, Philippines Asw Full time ₱230,000 - ₱460,000 per year

Job Description

Join a top-rated Aussie employer and award-winning platform that's revolutionising how businesses compare and buy insurance - backed by 16 years of industry excellence and community impact.

The Opportunity

Play a key role in maintaining high service standards and ensuring an excellent customer experience in line with our client's service level agreements.

Why join us?

  • Proudly Great Place to Work certified.
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
  • Grow with stability: 100+ in our 10-Year Club by 2025.
  • Dynamic talent network: 2,000+ across APAC and beyond.
  • Competitive compensation with annual reviews.
  • Comprehensive medical care for you and your family.
  • Generous paid leave because work-life balance matters.
  • Level up with LinkedIn Learning and tailored training.

Staff Testimonial

"I feel truly happy and blessed to have received this amazing recognition in such a short time. I'm deeply grateful to my team leader and my teammates for their support" - Customer Service Coordinator, ASW Philippines.

What You'll Do

  • Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Responding to customer inquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, payments or policy questions.
  • Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Understanding and striving to meet or exceed the Customer Fanatic team metrics while providing excellent consistent customer service.
  • Handle calls and emails within the expected time frames.

Key Criteria

  • Exceptional customer service with 2–3 years of experience, demonstrating strong active listening, verbal and written communication skills, and a professional phone demeanor.
  • Proficient in computer systems, particularly CRM software such as Salesforce, with excellent typing and data entry abilities.
  • Skilled in asking probing questions to uncover customer needs and effectively diffusing tense or challenging situations.
  • Strong time management and sound decision-making abilities in fast-paced environments.
  • Highly adaptable, accountable, and committed to delivering consistent, high-quality service.

Work setup:

Manila (BGC, Taguig): Australian hours (6am - 3pm, PHT) with a full-time work-from-home set up.

#LI-NW1

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