Jobley Process Improvement Manager

Job Description
Medley is seeking a Process Improvement Manager for our newest delivery location in the Philippines. If you have a passion for helping others find exciting new opportunities, like to build and ability to scale an operation, this is the right fit for you. While the Philippines launch will start with support of our US operations, over time it will scale to multiple geographies.

## About Medley, Inc.
Medley, Inc is a leading provider of recruiting services for Healthcare and Social Assistance workers and employers. The market leader in Japan, Medley has expanded operations into the United States with the launch of Jobley. Medley will bring the same level of innovation and operational excellence to the US recruiting space as they have successfully done in Japan. Listed on the Tokyo stock Exchange, Medley takes an innovative approach to help bring together candidates and employers to fill positions. If you like to build and help others find the right opportunities, this may be the right team for you.

## Your Role
As the Process Improvement Manager, you will take a keen eye toward creating customer satisfaction improvements, operational efficiency, and cost savings. As a member of the recently launched US business, you will help shape and define the processes to help job seekers find exciting new careers. A critical part of this role is to collaborate with the Japanese team, where existing policies and processes have been established and optimized for the local Japanese market over many years. Your attention to detail will determine which approaches translate to the US marketplace and those which do not. Working across the leadership team, you will lead kaizen initiatives to help address under performing areas. While your focus will be on the US marketplace, given the close partnership with the Japanese operation, you will be asked to travel and work on a global scale to create best in class experiences for job seekers and employers.
More specifically, your responsibilities will include the following:
・Foster an environment which uses metrics to manage the business and deliver results for our job seekers and employers.
・Collaborate with the operations team to develop, deploy and measure the voice of the customer. Using those insights, develop a roadmap of improvement.
・Lead by example and action an inclusive work environment.
・Utilizing prior experience, identify outlier processes and experiences which may impact loyalty and/or efficiencies.
・Promote a culture of continuous improvement to deliver operational efficiencies.
・Lead kaizen initiatives.
・Identify areas which are not scaling with the growth of the business.
・Work on a global scale to build and deploy new programs and offerings.
・Drive a mind-set of continuous process improvement within the operations through development of listening systems and metric management.

Qualifications
・5+ years working in an operation.
・2+ years working in a customer care environment.
・Demonstrated experience of leading kaizen and/or other problem solving methodologies.
・Business proficiency of the Japanese language.
・2+ years of demonstrated experience in either Six Sigma and/or LEAN.
・College Degree in Business, Accounting, or Engineering.
・Ability to travel internationally up to 50% of the time.

Preferred Qualifications
・MBA or Graduate Degree.
・Experience with COPC, Six Sigma or LEAN
・One or more years working in Japan.

Salary
Total Comp: $50K - 60K with 10% Variable

Location
18h floor, Two/Neo Building, 28th street cor. 3rd Avenue, Bonifacio Global City, Taguig City, Philippines

Working hours
PHT 0am~9am (Including an hour rest)
* No operations on US Saturdays and Sundays.
* Planning positions are the same as above, but negotiable.

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