Customer Service Agent

7 days ago

Makati City, National Capital Region, Philippines LTVplus Full time

Is This YOU? Then We Want to Meet You

  • At least 2 Years of Experience.
    Experience- 2–3 years in billing, preferably in a BPO or customer service environment.
    Adaptability Quick to learn and adapt to systems, tools, and processes in a fast- paced setting.
    Analytical Skills- Able to identify discrepancies in billing or account information and implement effective solutions.
    Attention to Detail Highly detail- oriented with strong accuracy in reviewing financial data and transactions.
    Independence- Capable of working autonomously while managing complex processes efficiently.
    Communication Skills- Professional and clear in handling customer inquiries and providing explanations.

If this sounds like you, then you're just who we're looking for to join our team

Who We Are

At LTVplus, we're all about delivering WOWworthy customer experiences for brands worldwide. We're a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To
  • Process and manage billing information with accuracy and efficiency.
  • Review billing transactions to ensure completeness and correctness.
  • Respond to customer inquiries regarding billing, account statements, and charges.
  • Investigate and resolve billing discrepancies or issues promptly.
  • Ensure compliance with company policies, procedures, and relevant regulations.
Tech Checklist – Gotta Have It

Software/platforms required

  • Zendesk

Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?

Note Only shortlisted candidates will be contacted.

Working conditions

HOOP 24x7

Kindly be reminded that the training duration is 8 hours

Employment type

Full-time

Department

Customer Service

Division

APAC

Location

Philippines/Metro Manila/Makati

  • Customer Service Agent

    22 hours ago

    Makati City, National Capital Region, Philippines IASA, Inc. Full time

    JOB DESCRIPTION:Customer Contact Representative supports customers by providing helpful information, answering questions, and responding to complaints. They help customers on a delightful journey by going the extra mile and looking for lean improvements, resulting in an excellent Customer Experience for customers and clients of the Air France-KLM Group. They...

  • Customer Service Agent Sales

    2 weeks ago

    Quezon City, National Capital Region, Philippines Probe CX Full time

    Company DescriptionProbe CX is a global customer experience organization dedicated to creating environments where digitally-enabled CX thrives. As part of Probe Group, we enhance experiences with the right blend of people and technology, helping our clients achieve their CX transformation goals. We partner with organizations across more than 11 industries to...

  • Agent Services Admin

    2 weeks ago

    Makati City, National Capital Region, Philippines Lendi Group Full time

    Company Description Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • Customer Service Voice Agents

    2 weeks ago

    Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    We are hiring for Voicel Agents for a Customer Service Program ASAPLocation: Eastwood QCSalary: Up to 25K based on experience:Schedule: Shifting 24/7Requirements:College Graduate or with at least 6 months of BPO Customer Service Experience ideally doing hybrid support (chat, email and voice)+ if you can start ASAP

  • Service Center Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Rosewood Hotel Group Full time

    The Service Center Agent will be responsible for overseeing all service centre activities, with a primary focus on managing both incoming and outgoing calls. This role is dedicated to ensuring guest satisfaction by delivering prompt, professional, and courteous service, while handling customer interactions efficiently and maintaining a positive, welcoming...

  • Customer Service Agent

    6 days ago

    Makati City, National Capital Region, Philippines ltvplus Full time

    146442Is This YOU? Then We Want to Meet YouAt least 2 Years of Experience.Technical Knowledge: Understanding of streaming technology, apps, and devices; strong troubleshooting skills. Experience: 1–2 years in technical support, preferably for digital services or streaming platforms.Preferred: Familiarity with troubleshooting smart TVs, streaming devices...

  • Airtime Services Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines KVH Industries Full time

    OverviewREMOTE work Customer Service Agents provide professional, courteous, and high quality customer service by accurately processing customer activation and change requests to subscription services, answering questions about KVH product offerings, responding to billing inquiries, processing customer payments, provisioning services, presenting customers...

  • Customer Service Agent

    6 days ago

    Makati City, National Capital Region, Philippines Iparcel Plus Full time

    Job Responsibilities are:Preparing & printing of shipping labels corresponding to shipping needsAssemble, fill boxes and other cartons with items that needs to be shippedAnswer inquiries from prospect clientsCustomer service skills and gives professional service at all timesJob Type: Full-timeWork Location: In person

  • Service Desk Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Highspring Full time

    Employment Type: FulltimeWork Setup: RemoteSchedule: ShiftingAbout the RoleWe are looking for an IT Service Desk Agent (Level 1) to join our 24x7 Managed Services team. You will provide exceptional technical and customer support to end-users via phone, remote tools, and online channels. Strong communication skills and excellent customer service are essential...

  • Customer Care Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time

    Company profile: Supporting businesses through innovative IT-driven solutions.Position: Customer Care Agent - For Fresh GraduatesIndustry: IT/BPO CompanyLocation: Makati CitySchedule: Shifting ScheduleWork Set up: OnsiteSalary: Php 25,000 - Php 30,000 grossBenefits:Additional leaveCompany Christmas giftCompany eventsHealth insuranceOpportunities for...