Customer Care Representative
4 days ago
We areseeking a driven and customer-focused Customer Care Representative to join our team in Davao City, Davao del Sur. This full-time role involves providing excellent customer service and support to our clients via telephone and digital channels. The ideal candidate will be passionate about delivering outstanding customer experiences and have a strong track record of success in a fast-paced, high-volume contact centre environment.
What you'll be doing
- Responding to inbound customer queries and requests across a range of products and services
- Providing knowledgeable and empathetic support to resolve customer issues in a timely manner
- Accurately documenting customer interactions and following up as needed
- Identifying opportunities to enhance the customer experience and providing feedback to the team
- Maintaining a positive, professional and solution-focused attitude at all times
What we're looking for
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
- A keen attention to detail and the ability to work accurately under pressure
We are committed to creating an engaging and supportive work environment that allows our employees to thrive. In this role, you can expect:
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits package
- Opportunities for career advancement and professional development
- A friendly, collaborative team and a fun, dynamic company culture
- Flexible work arrangements, including the option to work from home
Apply now for this exciting opportunity to become a Customer Care Representative.
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