Senior Associate, Customer Success

1 week ago

Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time $40,000 - $80,000 per year

Job Summary:

We are seeking a highly motivated Senior Associate to join our Customer Success team on a 6–12 month contract. In this role, you will provide best practice consultative support to clients, helping them understand, extract, and effectively use LSEG and third-party data. You will deliver training, conduct client meetings, troubleshoot complex issues, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project.

Key Responsibilities:

  • Independently resolve client inquiries, leveraging best practices and established precedents.

  • Deliver specialized support to analysts, researchers, data scientists, and developers at corporate and institutional accounts.

  • Provide second-level support, including advanced troubleshooting, research, and scripting assistance.

  • Collaborate with internal teams (e.g., product managers, developers, content teams) and external vendors to ensure accurate and timely data delivery.

  • Develop a strong understanding of LSEG products and how they align with client needs.

  • Capture and relay customer feedback to improve products, services, and internal processes.

  • Contribute to product release ollouts, upgrades, and ongoing client engagement initiatives.

  • Participate in or lead components of broader projects and maintain accountability for recurring activities.

Qualifications & Experience:

  • Bachelor's degree in Finance, Business, Information Science, Computer Science, Economics, or a related field.

  • Prior experience in the financial industry or as a former customer of LSEG products is highly desirable.

  • Strong analytical, problem-solving, and communication skills.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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