Cruise Support Specialist — Start an Exciting Career at Sea

2 days ago

LapuLapu City, Central Visayas, Philippines MM Royalcare Marketing Services Inc. Full time ₱300,000 - ₱600,000 per year

About the role

Join MM Royalcare Marketing Services Inc.' as a Cruise Support Specialist and embark on an exciting career at sea. In this full-time role in Lapu-Lapu City Cebu, you will be the critical link between cruise lines and their passengers, providing exceptional customer service and support. Your strategic role within the company will play a vital part in delivering an unforgettable experience for guests throughout their cruise journey.

What you'll be doing

  • Respond to customer inquiries and provide solutions in a friendly and professional manner, ensuring a positive customer experience
  • Assist passengers with booking changes, special requests, and other travel-related needs
  • Liaise with cruise line partners to coordinate guest support and resolve any issues that may arise
  • Maintain detailed records of customer interactions and actions taken
  • Stay up-to-date with cruise line offerings, policies, and procedures to provide accurate information to customers
  • Contribute to the continuous improvement of customer service processes and protocols

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to navigate challenging situations with empathy and professionalism
  • Strong problem-solving and decision-making abilities to provide timely and effective solutions
  • Proficiency in using various computer systems and software to accurately record and retrieve customer information
  • A passion for delivering exceptional customer experiences and a commitment to exceeding client expectations
  • Flexibility to work shifts, including evenings, weekends, and holidays, to support the 24/7 nature of the cruise industry

What we offer

  • Competitive salary and bonus opportunities
  • Comprehensive benefits package including health insurance, retirement plan, and paid time off
  • Opportunities for career development and advancement within the organization
  • A collaborative and supportive work environment with a focus on work-life balance
  • Employee discount programs and wellness initiatives to promote a healthy lifestyle

About us

MM Royalcare Marketing Services Inc.' is a leading provider of customer support and marketing services for the cruise industry. With a commitment to excellence, we have built a reputation for delivering exceptional experiences to both our clients and their passengers. Join our dynamic team and be a part of an organization that values innovation, teamwork, and a passion for the travel industry.

Apply now to embark on an exciting career with MM Royalcare Marketing Services Inc.'

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