Customer Service Specialist – Manufacturing Industry

2 days ago

Philippines GoTeam Full time ₱40,000 per year
Customer Service Specialist – Manufacturing Industry

Company: GoTeam

Location:: WFH (Remote)

Schedule: 11 PM - 8 AM PH Time (Night Shift)

Salary: Up to PHP 40,000 (depending on experience)

Summary: We are seeking a detail-oriented Customer Service Specialist – Manufacturing Industry to support our sales team by managing sales orders, maintaining customer relationships, and ensuring seamless communication between clients and internal teams. This role involves handling inbound and outbound sales calls, utilizing CRM systems like Salesforce, and collaborating with production to track order timelines. The ideal candidate is highly organized, proactive, and committed to delivering excellent customer service while optimizing sales processes.

Key Duties
  • Sales Order Management: Enter and process sales orders with accuracy and efficiency
  • Customer Communication: Handle inbound and outbound sales calls, ensuring a high level of professionalism and customer service.
  • Sales Support: Assist the sales team with administrative tasks, including preparing quotes, managing customer data, and tracking orders
  • CRM Management: Utilize Salesforce to manage customer relationships, track sales activities, and maintain up-to-date records
  • Production Coordination: Work closely with the production team to track order timelines and provide customers with timely updates on their orders.
  • Sales Meetings Participation: Actively participate in sales meetings, providing insights and updates on customer orders and sales activities.
  • Data Accuracy & Reporting: Ensure all customer and order data is recorded accurately, generating reports when needed.
  • Phone & Email Management: Respond to customer inquiries via phone and email promptly and professionally.
  • Process Improvement: Identify opportunities to streamline sales processes and improve overall efficiency
  • Accounts Management: Serve as the primary liaison for assigned client accounts by building strong relationships, understanding needs, ensuring timely service delivery, coordinating with internal teams, and identifying opportunities to add value.

Your Benefits
  • Company-provided laptop and extra monitor
  • Above the Industry standard HMO for you and 1 dependent and extended dependents— with up to PHP 200,000 coverage, private room access, and PHP 10,000 meds reimbursement.
  • Option to enroll 4 additional dependents including siblings, grandparents and common-law partners — salary deduction applies.
  • Development via Exceed Institute, GoTeam Cares, and Masterclass
  • Salary Finance access for personal loans (after regularization)
  • PHP 1M Life Insurance coverage
  • Eyewear discounts with Sunnies Studio
  • Welcome gift on Day 1
  • Monthly gratitude events, leadership talks, Acoustic Nights, Team Dine Outs, and more
  • Access to GoTeam Sports Club, Yoga, and wellness programs
  • PHP 10K referral bonus and chance to win a trip to Bali

Your Family's Benefits
  • 24/7 access to financial, legal, and counseling advice for up to 4 family members
  • Free telemedicine consultations
  • Virtual family events and prize opportunities

Skills & Experience
  • Manufacturing customer service experience. Preferably with some production planning exposure
  • Preferably with Account management experience
  • Excellent verbal and written communication skills
  • Highly detail-oriented with strong organizational skills
  • Comfortable handling a high volume of sales calls and customer interactions
  • Ability to work collaboratively with sales, production, and operational teams
  • Strong problem-solving skills and adaptability in fast-paced environments

Essential Skills
  • Strong knowledge of Salesforce and efficient CRM data management
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Familiarity with other business applications (unspecified but implied)

Qualifications
  • No formal degree or certification specified, but relevant experience is emphasized

About Us – GoTeam
  • Great Place to Work Certified (4 years in a row)
  • 85% Employee Engagement Score
  • 1,000+ team members and growing
  • Mission: Provide 100,000 people with free AI certification via the Vjal Institute
  • Culture: Innovation, inclusivity, growth as default

Help support millions with smart, human-first service. Apply today.

Work Set-up

Home

  • Customer Service Specialist

    2 days ago

    Philippines PathWell Health Full time $104,000 - $130,878 per year

    We are seeking a dedicated and customer-focused individual to join our team as an Customer Service Specialist. As the first point of contact for our organization, you will play a vital role in efficiently and effectively triaging calls, ensuring that each caller receives the appropriate assistance or direction.Responsibilities:Serve as the primary point of...

  • Customer Service Agent

    2 days ago

    Philippines WNS Global Services, Inc. Full time $30,000 - $60,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Manufacturing Project Manager

    2 days ago

    Philippines Bruntwork Full time $80,000 - $100,000 per year

    BruntWork | Part time: less than 35 paid hours per week Manufacturing Project Manager (ZR_22688_JOB)Job Category Operations and Project ManagementWork Timezone - Must be a City eg London New York, NYJob Type Part time: less than 35 paid hours per week Date Opened 05/01/2025Remote JobIndustry OtherJob DescriptionThis is a remote position.Paid hours per week:...

  • Customer Service

    2 days ago

    Philippines MicroSourcing Full time ₱800,000 - ₱1,200,000 per year

    Job Description Discover your 100% YOU with MicroSourcing Position: Customer Service - Refunds Specialist Location: Harton Corporate Center, Baclaran Paraaque Work setup & shift: Onsite | Shifting ScheduleWhy join MicroSourcing Youu0027ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or...

  • Manufacturing Excellence Lead

    2 days ago

    Philippines Hindustan Unilever Full time $900,000 - $1,200,000 per year

    Job Description Looking for Your Dream Job Join The Magnum Ice Cream Company Job Title: Manufacturing Excellence Lead Department: Supply Chain Profession: Manufacturing (Ice Cream) Workl evel: WL1M Location: Pasig, Philippines The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion...

  • Customer Service Support

    2 days ago

    Philippines Höegh Autoliners Full time $30,000 - $50,000 per year

    Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.If that sounds like the type of team you want to join, we can't wait to...

  • Import Customer Service – Senior Specialist

    2 days ago

    Philippines The Offshore Hive Inc. Full time $40,000 - $60,000 per year

    About The Offshore Hive Inc.Founded in 2022, The Offshore Hive is a trusted provider of offshore BPO talent that unlocks business efficiency and profitability.Many of our clients go to us for integrated freight BPO solutions in Australia and New Zealand. In reality, we can offer our expertise to any company in the world that wants to grow and scale...

  • Process Development Specialist

    2 days ago

    Philippines MicroSourcing Full time $40,000 - $60,000 per year

    Job Description Discover your 100% YOU with MicroSourcing Position: Process Development Specialist Location: Global One, Eastwood Work setup & shift: Night Shift | Onsite Why join MicroSourcing Youu0027ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or mor e...

  • Representative, Customer Service

    2 days ago

    Philippines, Cavite (jp) Analog Devices Full time $40,000 - $60,000 per year

    Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality...

  • Customer Service

    2 days ago

    Philippines Fonterra Brands Phils., Inc. Full time $104,000 - $130,878 per year

    Licensed Customs BrokerImportation & customer service experiencein the FMCG industryDemonstrated ability to lead projects and drive process improvement initiatives.Strong analytical and problem-solving skills with a data-driven approach.Role purposeThe Customer Supply Chain Lead plays a pivotal role in driving efficiency, consistency, and satisfaction across...