Payment Lifecycle Manager II

Job Description
Join our team to manage investigations and resolve client inquiries related to Sanctions, ensuring accurate and efficient processing while adhering to procedures and controls. Collaborate with Operations Leads in Mumbai and Tampa to support day-to-day operations in the Payments Operations – Sanctions Screening Unit. At JPMorgan Chase, we value Diversity, Equity, and Inclusion, recognizing that diverse talent strengthens our workforce and contributes to our success.

As a Payment Lifecycle Associate II in the Payments Operations – Sanctions Screening Unit (SSU) Investigations Function, you will manage team members' investigations and resolve client inquiries related to Sanctions. You will ensure accurate and efficient processing of investigations and transactions, strictly adhering to documented procedures and controls. You will also partner with Operations Leads located in Mumbai and Tampa to support day-to-day operations.

Job Responsibilities

• Ensure investigations and transactions are processed according to documented procedures by the team.
• Undertake various functions within the team, meeting all relevant deadlines and controls.
• Manage processing of manual instructions.
• Facilitate management reporting, capacity planning and location strategy initiatives.
• Analyze information to ensure data accuracy and completeness.
• Assist in training and educating team members on job functions and procedures.
• Perform backup tasks related to production and identify improvements in work practices.
• Review, research, and pass manual entries to resolve funds transfer inquiries.
• Interact with clients or the Client Service team.
• Participate in the rotation of functions within the group to maintain workflow efficiency.

Required Qualifications, Skills, And Capabilities

• Graduate with a good academic record.
• Experience and working knowledge of international payment processing operations.
• Strong interpersonal skills for effective communication at all levels; must also be a team player.
• Experience in managing people including career, skills development and performance management.
• Excellent written and oral communication skills in English.
• Proactive problem-solving approach, taking ownership of issues and escalating as appropriate.
• Acute client focus with strong analytical skills.
• Proficiency in using computers, including MS Access, Excel, PowerPoint, and Word.

Preferred Qualifications, Skills And Capabilities

• At least 2 years of experience in back-office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a supervisor is beneficial.
• Experience in managing people including career, skills development and performance management.
• Experience in working with global teams.
• With payment processing experience or investigations experience.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.