Customer Support Specialist

3 days ago

Hagonoy, Central Luzon, Philippines GritPro Outsourcing Philippines Full time ₱36,000 - ₱48,000 per year

We are looking for a 
Customer Success Specialist
 to join a fast-growing global podcasting platform. In this role, you'll support creators worldwide by providing technical assistance, resolving issues, and ensuring they succeed in bringing their stories to life.

This is more than a support role—it's about 
building trust, driving solutions, and shaping great customer experiences.

What You'll Do

  • Provide efficient, detailed support to users via email and chat
  • Troubleshoot issues, replicate bugs, and escalate when necessary
  • Document customer concerns and identify trends that may impact users
  • Share feedback and suggest improvements to enhance customer experience
  • Work closely with a team of passionate, customer-first professionals

What We're Looking For

  • 3+ years
     in customer-facing technical support (SaaS experience preferred)
  • Strong written and verbal English communication skills
  • Empathetic, patient, and solutions-driven mindset
  • Tech-savvy and adaptable in a fast-paced environment
  • Open to feedback, eager to learn, and a great team player
  • Willing to work on shifting schedules

Bonus if you have:

  • Knowledge of podcasting or experience creating content
  • Familiarity with tools like Google Suite, Intercom, Stripe, and Slack
  • Experience using audio or video editing tools (Audacity, Adobe Audition, Capcut, etc.)

Why This is Worth It

  • 100% Remote
     – work from anywhere with reliable internet
  • $9–$11/hour
     depending on experience
  • Health card/HMO
     after 3 months
  • 3 weeks 
    paid time off yearly

    paid holidays
  • Paid birthday leave
  • 12 weeks fully paid maternity/paternity leave
     (eligibility applies)
  • Stock option package
     after 1 year

This role is highly competitive and positions close quickly once filled.

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