IT Support Specialist

ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia's telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.

Be part of the team that brings #BetterBroadband to everyone Be Better, Join the Fastest

Job Responsibilities

Microsoft 365 Administration & Domain Management

• Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, security groups, licenses, and permissions across the M365 environment.
• Monitor and enforce security controls such as MFA, conditional access, DLP, and compliance policies.
• Configure and troubleshoot issues related to Exchange Online, Teams, and SharePoint connectivity.
• Manage and troubleshoot domain services (DNS, MX records, certificates, identity integrations with Azure AD/Entra ID).
• Implement and maintain M365 backup, retention, and compliance strategies.

IT Support & End-User Assistance

• Provide technical support to staff on M365 applications and IT systems.\
• Troubleshoot and resolve issues with PCs, laptops, printers, video conferencing, and communication devices.
• Install, configure, and maintain operating systems and business applications.
• Manage endpoint protection, patching, and device compliance to safeguard all corporate endpoints.
• Deliver training and guidance to end-users to maximize productivity.

IT Operations & Administration

• Support IT infrastructure including network, domains, and device management.
• Maintain asset tracking and ensure all IT equipment is tagged, registered, and inventoried.
• Collaborate with vendors, suppliers, and procurement teams for IT solutions and equipment.
• Ensure adherence to IT governance, security, and compliance policies.
• Participate in IT audits, risk assessments, and documentation of IT processes.
• Perform any ad-hoc IT projects or tasks as assigned by management.

Requirements:

• Certification in Microsoft 365 / Azure required.
• Strong knowledge of M365 administration, domain management, and identity services.
• 2–4 years of IT support and systems administration experience.
• Familiarity with endpoint security solutions, backup systems, and compliance frameworks.
• Strong troubleshooting skills with ability to handle both cloud and hardware/software issues.
• Excellent communication and collaboration skills for supporting end-users and liaising with vendors.