
Workforce Management
4 days ago
Responsibilities:
Responsible for MIS Specialists performance, development, mentoring, and coaching to meet and continuously improve both TechM and client service level metrics.
Oversee Adhoc reporting and real-time monitoring.
Assist MIS Manager in the supervision and execution of the activities and responsibilities of MIS Department.
Responsible to ensure schedules are based on trend analysis to meet staffing requirements.
Held accountable for schedule adherence, absenteeism, call volume, in chair occupancy, average call handle time and other components of the overall work flow.
Accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to MIS functions.
Coordinate team activities and special projects and Lead staff in accordance with policies and procedures of TechM and client requirements and expectations.
Recommend and coordinate needed changes based on process analysis.
Ensure to meet KPI's specific to each Tower.
Qualifications:
Strong understanding of TechMahindra's business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Great interpersonal skills
Strong attention to detail
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Basic understanding of Data analysis and reporting
Action planningp
-
Workforce Manager
3 weeks ago
Quezon City, National Capital Region, Philippines Intelassist Full timeEmployment Type:Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...
-
Workforce Manager
2 days ago
Quezon City, National Capital Region, Philippines Intelassist Full time ₱600,000 - ₱900,000 per yearEmployment Type:Full-Time EmploymentWork Setup:Hybrid SetupWork Schedule:Night Shift (Following U.S. Eastern Time Zone)Location:Eastwood, Libis, Quezon CitySalary Package:75,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service delivery,...
-
Workforce Manager
2 days ago
Quezon City, National Capital Region, Philippines Comrise Full time ₱1,200,000 - ₱1,800,000 per yearKey Responsibilities1. Strategic Workforce PlanningDevelop and implement long-term workforce strategies aligned with business objectives.Forecast contact volumes, staffing requirements, and resource allocation to meet SLAs.Collaborate with senior management to ensure workforce plans support operational goals.Identify cost-saving opportunities while...
-
Manager Workforce Management
4 days ago
Quezon City, National Capital Region, Philippines WNS Full time ₱1,500,000 - ₱2,500,000 per yearJob Description:The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of...
-
Workforce Manager
1 week ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per yearManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...
-
Workforce Manager
4 days ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJob descriptionStrategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...
-
Senior Workforce Manager
4 days ago
Quezon City, National Capital Region, Philippines TaskUs Full time ₱1,200,000 - ₱2,400,000 per yearAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...
-
Workforce Supervisor/ Manager
4 days ago
Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearThe Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.Key...
-
Workforce Management Analyst
1 week ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...
-
Assistant Manager – Workforce Management
2 weeks ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearExperience:3–5 years in Workforce Management in a contact center or BPO environmentAt least 1 year in a supervisory or leadership roleExperience with multi-site or global workforce operations (preferred)Skills & Competencies:Proficiency in WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect)Advanced Excel skills; experience with data visualization...