Salesforce Administrator

Company Description

Location: Manila, Philippines

Schedule: Monday – Friday

Work Arrangement: Hybrid (2 days Onsite, 3 days WFH)

Team: Entain Australia – Salesforce Team

Entain is one of the world's leading sports betting and entertainment groups, powering iconic brands such as Ladbrokes and Neds in Australia, and Betcha & TAB NZ in New Zealand. We're passionate about using technology, data, and innovation to create world-class betting experiences for millions of customers.

In Australia, our Salesforce Platform underpins critical customer, operations, and risk management workflows. We run a fast-paced, product-focused environment where technology teams work collaboratively to deliver solutions that are scalable, secure, and intuitive.

Joining Entain means joining a global organisation with a strong culture of ownership, growth, and continuous improvement. We empower our teams, invest in development, and celebrate success together.

Job Description

Key Responsibilities

Platform Administration

• Perform daily administration across the Salesforce platform, including user management, profiles, permission sets, roles, and security.
• Manage data quality, duplicate prevention, data loads, and ongoing maintenance.
• Configure standard Salesforce features, including objects, fields, page layouts, record types, automation (Flows), validation rules, and assignment rules.
• Maintain platform governance, documentation, and best practices.

Reporting & Insights

• Create, manage, and update reports & dashboards that meet stakeholder requirements, ensuring data accuracy and actionable insights.
• Partner with business teams to understand reporting needs and deliver meaningful, easy-to-use analytics assets.

Support & Operational Excellence

• Handle incoming support requests, troubleshoot issues, and provide resolution or escalation where appropriate.
• Monitor system performance, integrations, and environment health.
• Assist in release and deployment activities, including sandbox management and UAT support.

Projects & Enhancements

• Work with stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Collaborate with Salesforce Developers to support enhancements, integrations, and custom components.
• Perform User Acceptance Testing (UAT) for projects delivered by the Salesforce development team, validating functionality, edge cases, and business requirements.
• Identify opportunities to streamline workflows and improve user experience.

Qualifications

Qualifications & Experience

Required

• 2+ years of hands-on Salesforce Administration experience in a production environment.
• Strong understanding of Salesforce configuration, declarative tools, security model, and platform capabilities.
• Competence in building and maintaining Flows (Record-Triggered, Screen, Scheduled).
• Experience with data management tools such as Data Loader or Data Import Wizard.
• Solid problem-solving and troubleshooting skills.
• Salesforce Administrator certification (ADM-201) or equivalent experience.

Preferred

• Experience working in an Agile environment.
• Exposure to Service Cloud, Omni-Channel, or other cloud products used in high-volume operations.
• Familiarity with CI/CD processes, DevOps tooling, or release management.
• Additional Salesforce certifications.

Additional Information

Who You Are

• A proactive, detail-oriented administrator who thrives on ownership.
• Comfortable managing competing priorities in a fast-moving environment.
• A strong communicator who works well with both technical and non-technical stakeholders.
• Someone who enjoys being part of a collaborative, supportive team.

Additional Information

• Work hours: 8am–5pm AEST to align with Entain Australia operations.
• Hybrid work: 2 days per week in Manila office, 3 days from home.
• Team structure: You will work alongside three Salesforce Developers, reporting to the Salesforce Platform Manager (based in Australia).
• Career development: Entain invests in training, certifications, and professional growth.
• Culture: We value autonomy, excellence, ownership, and always seeking ways to better serve our customers and partners.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.