Sales Development Representative

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise

General Summary:

 The Sales Development Representative provides support for the sales team. This role is responsible for generating new business opportunities by qualifying leads and prospecting through existing business accounts to engage potential partners. This role works in partnership with the sales team to begin the forefront of the sales process.

Essential Duties & Responsibilities:

• Provides support to the sales team, with a high attention to detail
• May assist in training and/or leading new team colleagues
• Heavy emphasis on outbound, proactive calling to cultivate business (50+ calls per day)
  • Uses industry insights and ConnectWise value propositions to generate business leads via cold call, email, and social strategies
• Uses multi persona and muti touchpoint prospecting
• Uncovers business needs through a consultative approach to learn more about company objectives, pain points, processes, and opportunities for improvement
• Drives sales growth and pipeline by setting up qualified meetings
• Identifies the appropriate opportunity for the correct solution, stays up to date on new software and products

Knowledge, Skills, and/or Abilities Required:

• Ability to perform routine situations and procedures with limited supervision
• Excellent customer service skills
• Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
• Multi-task working in a fast paced, ever changing work environment
• Organized, self-motivated, eager
• Knowledge of the IT, Professional Services, Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) markets
• Demonstrate exceptional positioning and qualification skills, with proven evidence of reaching sales objectives
• Strong, professional verbal and written communication skills

Educational/Vocational/Previous Experience Recommendations:

• Requires broad knowledge of job procedures and tools
• Bachelor's degree required in related field or equivalent business experience
• 1+ years of experience in relevant field
• Preferred: Experience in Managed Services, Outbound Business, Sales Development, or Account Management
• Preferred: Experience with Salesforce, Outreach, or Zoominfo

 Working Conditions:
• Onsite/Hybrid/Remote depending on location

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or