IP Rollout Manager

ION projects in Philippines requires an IP Rollout Project Manager to be responsible for executing end-to-end ION IP contracts. Single point of contact for all aspects related to the delivery execution of all customer prospects and contracts. Manages customer loyalty (customer perceived value) and acts as a service leader to the customer account. Accountable for revenue and profit for specific assigned customer accounts and explores opportunities for upselling and cross-selling to the customer.

Key responsibilities / functions

• Plans and manages the rollout of the deployment activities for whole or part of a customer project* ensuring the project is delivered in scope of contractual obligations and within forecasted cost, time and required quality.

• Analyses the feasibility of the service request submitted by the Customer Project Manager in terms of resources, planning and quality to ensure Nokia meets contractual scope of work, milestones and customer pre-requisites.

• Ensures all deliverables are available according to project scope and deployment process by engaging with relevant stakeholders (global centers, local teams, etc.) and securing availability and accuracy of deployment work orders.

• Liaises with Customer Project Manager and customer as needed for operational needs and escalations on scope, processes, planning and / or budget.

• Ensures deployment management relies on fact-based and verified schedules and forecasts .

• Collects actual services delivery performance information and compares actual performance with baseline.

• Determines the causes to any perceived deviation.

• Collects information to provide latest estimates to completion.

• Implements proactive re-planning to keep the deployment activities on track.

• Ensures that schedules and forecasts are kept up-to-date and communicated to relevant stakeholders.

• Ensures that constraints and risks are managed successfully.

• Monitors, reports and optimizes services delivery in alignment with relevant processes and tools providing sufficient operational visibility to stakeholders (e.g. Project Management, PMO, customer).

• Monitors and controls services delivery through operational KPIs.

• Coordinates internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed.

• Identifies and supports up-scopes in cooperation with the Customer Project Management team and Account Manager.

· Attend weekly project meetings as requested by PM and keep detailed meeting minutes for publishing to project team

· Assist project manager in the execution of the management plan for assigned projects

· Help coordinate and manage project from inception to completion

· Review project designs and contribute ideas for cutting costs

· Carry out daily operational tasks in an effective and timely manner

· Facilitate communications between office and field staff

· Track and directly report project status updates to project manager

· Help problem solve issues and suggest ways to improve the project

· Organize, file, and maintain all current project documents

· Enter information into and manage the digital project databases

· Assist in ensuring compliance with necessary specifications

· Help create, manage, and maintain project budget

· Coordinate and execute daily administrative tasks

· Schedule and confirm deliveries to field staff

· Help create and adhere to project timeline and calendar

· Schedule meetings, phone calls, site visits etc.

· Consult with and gather information from engineers, contractors, etc.

· Ensure project adheres to set schedule and is meeting goals of the client

Qualifications/Experience:

l Bachelor's Degree/Diploma related to telecommunications, engineering, computer science, or equivalent relevant experience

l Accredited Project Management certification is a plus

l Proven Knowledge of and strong understanding of Project Management Tools and Methodology

l With experience in project rollout management

l Strong interpersonal skills; have cross-functional and inter-disciplinary awareness, ability to maintain excellent time management and organization in busy environments

l Ability to work in teams, learn and support of people

l Excellent written & oral communication in English

l Culturally adaptable and flexible

Ability to work with little supervision and track multiple processes

Job Types: Full-time, Permanent

Work Location: In person