Assistant Manager- Training w Tech Background

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for Assistant Managers - Training

In this role, you will support the overall organization's strategy and help the business grow through its training and quality improvement initiatives, and develop and handle the performance of the training and quality team

• Manages engagement during training sessions to ensure performance - tests for understanding, observes behavior and course corrects if necessary.
• Monitors and improves performance health of new hire on-boarding; refresher trainings; and cross-training.
• Regularly shares training reports in stipulated format with appropriate analysis and callouts. Prepares and shares supplementary training material/splashes/newsletters as required. Prepares and drives Process Knowledge and other relevant assessments.
• Deduce training need inputs via strategic audits on OJT transactions (action & reasons) & provide training to expert opinion on whether the transaction is, in compliance with policies & process.
• Conduct coaching & feedback for new hires/process's bottom performers. Help them improve their process knowledge & policy understanding.
• Ensure, self-expertise of the subject matter (process updates, policies, Quality Team's Standard Operating Procedure) by processing periodic set of transactions like a moderator.
• Identify and analyze knowledge/skill gaps and initiate process improvement to address these
• Strengthen knowledge management across LOBs within GNW (SOP gaps, update dissemination, etc.)
• Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators
• Work in tandem with the Overall Lead, Operations Lead and peers to identify and address performance and developmental opportunities

• Relevant experience as a trainer in their previous stint
• Handled Technical/Service Desk Training experience
• Previous experience in process training

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.