Customer Service Associate

4 days ago

Ortigas Metro Manila, Philippines Symbos Managed Services Inc Full time ₱250,000 - ₱450,000 per year

We are looking for Associates who will be at the front line of our operations—connecting and engaging with customers through written communication. In this role, you'll deliver high levels of customer service by providing tailored solutions based on each customer's unique situation.

What You'll Do:

  • Engage with customers through email, chat, or phone, depending on the program

  • Provide empathetic, professional, and solution-focused support

  • Tailor responses to customer needs across different industries (Telecom, Utilities, Finance, Energy, Insurance)

  • Document customer interactions and escalate complex issues as needed

  • Partner with internal teams to ensure effective resolutions and service improvements

  • Achieve performance goals while maintaining high-quality standards

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