Customer Service Associate
3 days ago
At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.
We are looking for Associates who will be at the front line of our operations—connecting and engaging with our campaign's customers. In this role, you'll deliver the highest level of customer service by providing tailored solutions based on each customer's unique situation.
Working at Symbos, you will have the opportunity to be part of a PIONEER organization, contributing to the growth of our new programs—all while enjoying a DAYSHIFT schedule that supports work-life balance.
What You'll Do:
Respond to customer inquiries with professionalism, empathy, and accuracy
Deliver personalized solutions to meet customer needs, including repayment support where required
Document customer interactions and escalate complex cases as needed
Partner with internal teams to ensure effective resolutions and continuous improvement
Meet performance and quality targets while maintaining exceptional service standards
What We're Looking For:
Excellent written English communication skills, Graduated SHS or equivalent
Strong attention to detail with problem-solving ability
Ability to handle multiple requests while staying efficient and organized
Prior experience in email or chat support is a plus
Tech-savvy and adaptable to new tools and systems
A people-first mindset with genuine empathy for customers
WHAT WE OFFER: Competitive salary, HMO coverage starting Day 1, Group life insurance, Performance incentives, Mental health helpline, Health and wellness initiatives to support your well-being, Access to learning & development programs to fuel your professional growth, A supportive environment where you can command your own career in a growing, innovative company
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