Field Collection and Investigation Staff

1 day ago

Taguig, National Capital Region, Philippines Zenith Capital Credit Group Corp, Full time ₱600,000 - ₱1,200,000 per year

Key Responsibilities:

A. *Borrower Verification and Investigation*

  1. Conduct field visits to borrowers' residences or businesses to verify declared information.
  2. Validate employment, business operations, and financial capacity of borrowers.
  3. Assess authenticity of borrower-submitted documents through on-site verification.
  4. Gather relevant information affecting repayment capacity and report findings promptly.

B. *Loan Collection and Follow-up*

  1. Contact borrowers via in-person visits to collect overdue payments.
  2. Negotiate repayment arrangements or settlements to resolve delinquent accounts.
  3. Maintain accurate records of borrower communications, commitments, and follow-up actions.
  4. Ensure timely recovery of outstanding loan amounts and bring accounts back to current status.

C. *Delinquency Investigation and Resolution*

  1. Investigate reasons for delinquency by interviewing borrowers, co-makers, and references.
  2. Gather supporting evidence and recommend potential repayment solutions.
  3. Coordinate with the collection team to provide real-time delinquency updates.
  4. Serve demand letters and other collection-related notices, ensuring proper documentation.

D. *Property Appraisal and Risk Assessment*

  1. Conduct physical inspections and appraisals of pledged properties and collaterals.
  2. Evaluate property condition, market value, and potential risks associated with collateral.
  3. Prepare and submit appraisal reports with photographs and supporting notes.
  4. Provide recommendations for loan approvals, restructuring, or legal escalation.

E. *Payment Processing and Documentation*

  1. Process loan repayments, late fees, and related charges accurately.
  2. Update loan accounts in the company's financial system to reflect current status.
  3. Document payment plans, settlements, and agreements in compliance with policies.
  4. Maintain organized records of collection activities and investigation reports.

F. *Compliance and Legal Coordination*

  1. Conduct all activities in compliance with company policies, regulations, and ethical standards.
  2. Stay updated on debt collection laws and practices in the Philippines.
  3. Assist in preparing documents for legal proceedings related to delinquent accounts.
  4. Escalate high-risk or legal accounts to the Loan Collection Manager or Legal Counsel.

G. *Reporting and Performance Monitoring*

  1. Maintain updated reports on loan collection progress and field investigation results.
  2. Track collection performance metrics such as recovery rates and contact effectiveness.
  3. Identify trends in overdue accounts and recommend process improvements.
  4. Provide regular updates to supervisors on account statuses and action plans.

H. *Other Collections-related Tasks*

  1. Perform other collections or investigation-related tasks or responsibilities as directed by the Loan Collections Manager.
  2. Support special projects, campaigns, or initiatives as required to achieve business objectives.

Minimum Qualifications:

  • Bachelor's degree in Finance, Business Administration, Accounting, or related field.
  • At least 1–2 years of experience in loan collection, credit investigation, property appraisal, or related field.
  • Experience in client service and relations is an advantage.
  • Knowledge of financial products, loan terms, and repayment structures.
  • Valid driver's license (four-wheels) and ability to travel for fieldwork.

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