Field Collector
5 days ago
Key Responsibilities:
A. *Borrower Verification and Investigation*
- Conduct field visits to borrowers' residences or businesses to verify declared information.
- Validate employment, business operations, and financial capacity of borrowers.
- Assess authenticity of borrower-submitted documents through on-site verification.
- Gather relevant information affecting repayment capacity and report findings promptly.
B. *Loan Collection and Follow-up*
- Contact borrowers via in-person visits to collect overdue payments.
- Negotiate repayment arrangements or settlements to resolve delinquent accounts.
- Maintain accurate records of borrower communications, commitments, and follow-up actions.
- Ensure timely recovery of outstanding loan amounts and bring accounts back to current status.
C. *Delinquency Investigation and Resolution*
- Investigate reasons for delinquency by interviewing borrowers, co-makers, and references.
- Gather supporting evidence and recommend potential repayment solutions.
- Coordinate with the collection team to provide real-time delinquency updates.
- Serve demand letters and other collection-related notices, ensuring proper documentation.
D. *Property Appraisal and Risk Assessment*
- Conduct physical inspections and appraisals of pledged properties and collaterals.
- Evaluate property condition, market value, and potential risks associated with collateral.
- Prepare and submit appraisal reports with photographs and supporting notes.
- Provide recommendations for loan approvals, restructuring, or legal escalation.
E. *Payment Processing and Documentation*
- Process loan repayments, late fees, and related charges accurately.
- Update loan accounts in the company's financial system to reflect current status.
- Document payment plans, settlements, and agreements in compliance with policies.
- Maintain organized records of collection activities and investigation reports.
F. *Compliance and Legal Coordination*
- Conduct all activities in compliance with company policies, regulations, and ethical standards.
- Stay updated on debt collection laws and practices in the Philippines.
- Assist in preparing documents for legal proceedings related to delinquent accounts.
- Escalate high-risk or legal accounts to the Loan Collection Manager or Legal Counsel.
G. *Reporting and Performance Monitoring*
- Maintain updated reports on loan collection progress and field investigation results.
- Track collection performance metrics such as recovery rates and contact effectiveness.
- Identify trends in overdue accounts and recommend process improvements.
- Provide regular updates to supervisors on account statuses and action plans.
H. *Other Collections-related Tasks*
- Perform other collections or investigation-related tasks or responsibilities as directed by the Loan Collections Manager.
- Support special projects, campaigns, or initiatives as required to achieve business objectives.
Minimum Qualifications:
- Bachelor's degree in Finance, Business Administration, Accounting, or related field.
- At least 1–2 years of experience in loan collection, credit investigation, property appraisal, or related field.
- Experience in client service and relations is an advantage.
- Knowledge of financial products, loan terms, and repayment structures.
- Valid driver's license (four-wheels) and ability to travel for fieldwork.
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