Client Success Manager

4 hours ago

Pasig, National Capital Region, Philippines OnHires Full time ₱900,000 - ₱1,200,000 per year

Location: Remote (Europe)
Employment Type: Full-Time
Reports To: CEO & Operations Manager

About Our Client

Our client is a fast-growing creator management company dedicated to helping digital talent thrive. Their team provides structure, growth strategies, and world-class support to ensure every creator they work with can reach their full potential.

They are now seeking a Client Success Manager who will play a vital role in strengthening relationships with creators, supporting their growth journey, and ensuring they feel motivated and empowered every step of the way.

Role Overview

As the Client Success Manager, you'll be the primary point of contact for creators — from onboarding through long-term partnership. You'll guide them through systems, keep them aligned with growth strategies, and ensure their voices are heard.

This is a relationship-driven role where you'll collaborate closely with internal teams, anticipate challenges, and proactively deliver solutions that make a measurable difference.

Key Responsibilities

  • Lead onboarding for new creators, ensuring a smooth setup and integration into company systems.

  • Build and maintain strong client relationships through regular communication and check-ins.

  • Act as a liaison between creators and internal teams (creative, management, strategy, operations).

  • Host weekly or bi-weekly meetings with creators to review performance, content direction, and upcoming goals.

  • Proactively identify and resolve challenges to keep creators motivated and supported.

  • Track creator satisfaction and performance metrics, escalating issues where necessary.

  • Support the Operations Manager in refining client management systems, processes, and project management.

Requirements

  • Previous experience in account management, client success, or talent management (experience in digital content or entertainment is a plus).

  • Excellent communication and interpersonal skills, with the ability to build trust quickly.

  • Highly organized and detail-oriented, capable of managing multiple clients at once.

  • Comfortable hosting virtual meetings and presenting performance updates.

  • A proactive problem solver who thrives in a fast-paced, startup-style environment.

  • Ability to handle sensitive client information discreetly and professionally.

What We Offer

  • A flexible, remote-friendly work environment.

  • The chance to work with a dynamic, ambitious team in a fast-growing industry.

  • A role where you directly impact the success and growth of creators.

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