hotel duty manager

1 day ago

Makati City, National Capital Region, Philippines CITY GARDEN GRAND HOTEL Full time ₱1,000,000 - ₱1,500,000 per year

Duty Manager responsibility include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees, also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

  1. Ensure that the maintenance is in order in Hotel reception.
  2. Check on all reservations for the day of arriving guests. Preparing registration cards and ensuring that they are complete and information accurate ahead of guest arrival.
  3. Professional check in with guests ensuring that all relevant signatures and accompanying documentation is received.
  4. Ensure that all monies received for booking have been received and are allocated correctly on the booking system for all guests arriving.
  5. Co-ordinate with all departments concerned in order to maintain Front Office functions properly and requests carried out correctly ensuring the guest stay is well organised and coordinated.
  6. Ensure that all special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards.
  7. Handle guest complaints and other related problems and report on the Duty Manager's log/handover book.
  8. Assist receptionists, switchboard operators and porters when they are busy.
  9. Arranging guest shuttles and transport as well as any tours.
  10. Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out.
  11. Answer guests' enquiries, handles complaints and attend to the needs of the guests

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